Planner & Customer Representative
5 months ago
**Duties and Responsibilities**:
- Responsible as main interface with more complex customer / product with effective coordination internally in addressing issues
- Responsible for customer Purchase Order and will liaise with other departments to complete customer Purchase Order.
- Analyse sales forecast with sales team.
- Analyse customer demand and customer pull pattern for inventory control at plant and external warehouse.
- Handling of customer order fulfilment and procurement issues that affects value stream i.e. Review critical part list, Coordinate raw material issues with Procurement Planner in affected Value Stream.
- Reviewing and managing schedule changes of customer orders, capacity loss, raw material shortages for optimization of production capacity;
- Ensuring demand loading is timely and accurate;
- Customer demand analysis and compare with production capacity to plan production.
- Preparing reports such as delivery performance, attainment report etc.
- Any other duties as directed and required
- Involve in Environmental Management System activity adopted by Creative Rubber Products Sdn Bhd (ISOl4001)
- Understand ISO 9001 if applicable
**Competency Requirements**:
- Education Level: Diploma or above
- Experience : At least 2 years experience
- Able to communicate in English
- Know how to use SQL system and Microsoft excel etc
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