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Sales Support Executive
1 week ago
**Key Responsibility**
- Generate and process new sales leads as necessary
- Provide necessary data or reports to the sales team
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Follow up with customers to make sure that they are satisfied with a particular product.
- Deal and arrange with transport courier for customer parcel.
**General Responsibility**
- Maintain and update customer details within online platforms.
- Keep records of customer interactions, process customer accounts and file documents
- Follow up promptly with customers to resolve issues
- Inform customer of deals and promotions
- Assist in social media contest management
- Open and maintain customer accounts by recording account information
- Issuing refunds, promotions, and compensations to customers
- Report customers feedback to respective internal teams to improve customer experience
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: RM1,550.99 - RM2,500.00 per month
**Benefits**:
- Cell phone reimbursement
- Free parking
- Maternity leave
- Professional development
Schedule:
- Early shift
- Holidays
- Monday to Friday
- Weekend jobs
Supplemental pay types:
- Attendance bonus
- Overtime pay
- Yearly bonus
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer support: 1 year (preferred)
**Language**:
- English (preferred)
- Bahasa (preferred)
**Location**:
- Butterworth (preferred)
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