Telemarketer Spm Graduate

7 months ago

Kuala Lumpur, Malaysia TDCX MALAYSIA SDN. BHD Full time

Are you a Telemarketer Rockstar who wants to be part of our team for one of the largest automotive e-commerce in Malaysia? Are you passionate, driven, and can deliver outstanding Sales achievement?

We are looking for a Telemarketer to join our growing family. Come home and start your #BeHappier journey with TDCX today

**Top reasons to work here**:

- Attractive Remuneration (Fixed, variables & benefits)
- Comprehensive Insurance & Medical coverage
- Premium workspaces
- Career Development Program
- Fast Track Career Progression
- Walk A Mile - Job rotation & Enrichment
- Engagement & Recognition Programs like appreciation day, digitalized games and contest, free food day, raffles, birthday treats, anniversary gifts, and much more
- Wellness & Health Program
- Diverse & Inclusion culture
- Employee Assistance Program (Counselling)
- Staff Appreciation & Recognition Programs

**What is your mission?**

As a Telemarketer, you will be working with our Pre-Own Account to perform outbound telemarketing work. As a Telemarketer, your responsibilities are to make outbound calls and to set appointment for interested customers over the phone. You are also required to perform these job functions:

- Make outbound call on the provided leads and encourage the given offer to customers
- Convince and set appointment for interested customers over the phone
- Accurately update the system on the call outcome
- Deliver good customer experience by focusing on customers wants and needs
- Go “extra mile” to meet appointment quota
- Meeting the quality service standards
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX

**Who are we looking for?**
- Good spoken of English & Bahasa Malaysia (Mandarin will be an added advantage).
- Excellent communication and interpersonal skills.
- Confident, self-motivated and commission/target driven.
- Cool-tempered and good in rejection handling.
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- Self-competent in assessing customer needs and identifying sales opportunities.
- Proven track record in a sales environment will be an added advantage.
- Possess a service-oriented customer service mindset with excellent telephone etiquette.
- Independent and self-motivated.
- Excellent attention to detail.

**Who is TDCX?**

We serve some of the world’s best brands from our centers of excellence in Singapore,

Philippines, Malaysia, Thailand, Hong Kong, China, Japan and Spain. We specialize in perfecting our client's customer experience and elevating their sales.

We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM1,600.00 - RM2,200.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Commission pay
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your expected Salary?

**Education**:

- STM/STPM (preferred)

**Experience**:

- telemarketing: 1 year (preferred)

**Language**:

- Bahasa (required)
- Mandarin (preferred)

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