Mandarin Content Moderator

2 weeks ago


Kelana Jaya, Malaysia Language Talent Solutions Full time

Designation: Content Moderator - Mandarin Speaker
Location: Kelana Jaya

**Salary**: RM 3000 - RM 3,300
Allowance: RM 300 (Fix)
Operation hours: 24*7 rotational shift, 5 working days

Job Scope:
1. Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.
2. Review Product related moderation from seller and creator to ensure they are within the guidelines
3. Become and remain knowledgeable and passionate about leading E-Commerce products and service standards.
4. Review contents within agreed latency SLA and standards of quality
5. Label Videos, Store Content and Text contents as per policy guidelines.
6. Review Incoming Requests, perform analysis and report any risks from Buyer/Seller/Creator.
7. Ensure adherence is met on all basic product related training and clear the exams
8. Read, review, respond, and document user reports, reviews, and support tickets
9. Perform reviews and research to provide excellent policy support
10. Collaborate with cross-functional resources to notify and escalate substantial risk content per policy to ensure quick resolution.

**Requirements**:
1. Preferable 6 months of related working experience
2. Fluency in English and mandarin languages
3. Flexible for shifting schedule and changes along with it

职位:内容审核员 - 中文普通话讲者

地点:Kelana Jaya

薪水:3000马来西亚令吉 - 3300马来西亚令吉

津贴:300马来西亚令吉(固定)

工作时间:24*7 轮班制,5个工作日

工作范围:

审查卖家、商家和产品信息,短视频和直播内容,确保上传到平台的内容符合法律规定并且安全。

审查与产品相关的卖家和创作者的内容,确保其符合准则。

成为并保持对领先的电子商务产品和服务标准的了解和热情。

在约定的延迟时限和质量标准内审查内容。

根据政策准则标记视频、商店内容和文本内容。

审查收到的请求,进行分析并报告买家/卖家/创作者的任何风险。

确保在所有基本产品相关培训中遵守规定,并通过考试。

阅读、审查、回复和记录用户报告、评论和支持票务。

进行审查和研究,提供出色的政策支持。

与跨职能资源合作,根据政策通知并升级重大风险内容,以确保快速解决。

要求:

最好有6个月相关工作经验。

流利的英语和中文普通话。

可接受轮班制和相应变化的灵活性。

欢迎应届毕业生,也接受没有内容审核员经验的候选人。

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM3,000.00 - RM3,300.00 per month

**Benefits**:

- Professional development

Schedule:

- Rotational shift

Expected Start Date: 07/17/2023



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