Mandarin Content Moderator
2 weeks ago
Location: Kelana Jaya
Operation Hours: 24*7 rotational shift
Job Responsibilities:
1. Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.
2. Review Product related moderation from seller and creator to ensure they are within the guidelines
3. Become and remain knowledgeable and passionate about leading E-Commerce products and service standards.
4. Review contents within agreed latency SLA and standards of quality
5. Label Videos, Store Content and Text contents as per policy guidelines.
6. Review Incoming Requests, perform analysis and report any risks from Buyer/Seller/Creator.
7. Ensure adherence is met on all basic product related training and clear the exams
8. Read, review, respond, and document user reports, reviews, and support tickets
9. Perform reviews and research to provide excellent policy support
10. Collaborate with cross-functional resources to notify and escalate substantial risk content per policy to ensure quick resolution.
**Requirements**:
1. Preferable 6 months of related working experience
2. Fluency in English and mandarin languages
3. Flexible for shifting schedule and changes along with it
**Job Types**: Full-time, Permanent
**Salary**: RM3,000.00 - RM3,300.00 per month
**Benefits**:
- Professional development
Schedule:
- Rotational shift
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