Customer Data Analyst

6 days ago

Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

**Customer Data Analyst**

**Industry: Oil and Gas**

**Location: Cyberjaya**

**Contract Duration: 9 months Contract**

**Salary: RM 3500**

**Working Hours: Mon - Fri (9am - 6pm) Hybrid mode**

Customer Operations make a huge impact on our customer’s experience and our businesses’ performance through our interactions. This job plays a critical role in delivering for the customer, so our customers choose Shell more often and in preference to our competitors, and ultimately generating higher returns for Shell.

General Inquiries:
 Marketing campaign - To handle and resolve all queries relating to marketing activities.
 Transaction at station - Troubleshoot and resolve transaction related issue at station which may be due to various reasons.

Online Service Support and Setup:
 Support and proactively encourage uptake and utilization of online services.
 Act as first level support for system interface issues and errors.
 Provide guidance to customers for online system navigation.
 Assist in online services registration for system-to-system setup with existing customers.
 Assist to set up new user and amend existing user details in online system.

Card Order and Account Management:
 Create card as required.
 Take ownership of delivery status enquiries and troubleshooting.
 Manage account master data amendments and enquiries.
 Liaising with other stakeholders such as sales, marketing, credit and other service partners on various services.

New customer account Setup:
 Perform due diligence check on new customer
 Follow up with customer on require supporting document
 Set up customer account in the system
 Complete the customer account set up and issue card.

Data Integrity Management:
 Maintain master data integrity.
 Review DQS reports, correct any data errors and track performance against SLA

Contract Management:
 Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Shell standards & guidelines.
 Execute contract legal and fiscal requirements, working with local legal focal
 Follow-up directly with customers on missing contract documentation
 Ensure contracts are signed and stored in line with local country requirements
 Review contract performance as part of SCM process
 Own contract documentation archiving and termination of customer contracts

REQUIREMENT
 Diploma/ Bachelor's degree and 0-3 years of experience in the field or in a related area.
 Fresh graduates are encouraged to apply.
 Has knowledge of commonly used concepts, practices, and procedures within a particular field.
 Relies on instructions and pre-established guidelines to perform the functions of the job.
 Works under immediate supervision.
 Able to work in Cyberjaya for 9 months contract.

**Job Type**: Contract

**Salary**: RM3,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

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