Assistant Manager, Technical Solution
5 months ago
Are you ready to shape a better tomorrow?_
AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.
If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.
If you want to shape a brighter future at AIA Digital+, please read on.
About the Role
- Provide day-to-day BAU Basis support to AIA SAP landscape.
- Provide BASIS support to SAP projects
- Daily monitoring and troubleshooting activities such as analyzing SAP system logs and ABAP dumps, check cancelled background processes, check DB locks, transports, and printers
- Troubleshoot, resolve and understand SAP interfacing requirements
- Participate in project and BAU Basis initiatives such as performance tuning / monitoring, system / client refreshes, sizing, patching, installation, and upgrades.
- Database administration, SBP patching and upgrades
- SAP OS/DB migration and upgrades
- Develop and/or maintain procedures to manage technologies and tasks based on "best practice" standards for tasks such as such as system refreshes, backup & recovery, error detection, SAPGUI, BEX Analyzer, BPC GUI and EPM deployment, background job monitoring/scheduling and Disaster Recovery Procedures.
- Support SAP Functional teams and business users for Basis-related problems
- Ensure help desk tickets are resolved within stipulated SLAs
- Provide out-of-hours Basis support (24x7) via on-call ROTA and rotational shift works on month-end closing (if required).
- Generate & monitor SAP system optimization reports (e.g. EarlyWatch)
- Build a career with us as we help our customers and the community live healthier, longer, better lives._
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