IT Support
6 months ago
**Position: IT Support - Mongolian Speaker**
**Tenure: 2 years contract (Renewable basis)**
**Salary: Up to RM 10,000**
**Working Location: Shah Alam**
**Working Hour: Following Mongolian market**
**Other Benefits**
- Shift Allowance
- Training allowance
- OT
- Statutory contribution (EPF, SOCSO, EIS)
- Leaves (Annual, medical, maternity, partenity)
- Increment (yearly basis)
- Bonus (Yearly bonus)
**Responsibilities**:
- Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
- Maintain comprehensive case documentation in customer relationship management (CRM) system
- Identify issues and log defects for software improvements
- Work in other technical areas of software support as customer and business needs require
**Job Requirements**:
- Bachelor’s in GIS, Geography, Environmental Science, Computer Science, Computer Networking, Information Science, Computer Engineering, Networking, Information
- Technology, Business IT, Programming, or other equivalent
- Proficient written and verbal communication abilities with a strong grasp of the English language and Mongolian language including grammar, punctuation, and consistency
- Minimum 1-2 years of related working experience
- Fresh Degree with good exposure in ArcGIS software welcome to apply
- Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills
- Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems
- Ability to patiently communicate technical information clearly and concisely
- Background working as Server Administrator, Network Administrator will be an advantage.
- Background in software support or technical customer service with direct end user contact
- Experience with IBM Cognos, MicroStrategy, Microsoft Dynamics CRM.
**Job Type**: Contract
**Salary**: Up to RM10,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Monday to Friday
- Night shift
**Language**:
- Mongolian (required)
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