Account Receivable Team Lead

3 weeks ago

Kuala Lumpur, Malaysia Right Recruit Sdn Bhd Full time

**Responsibilities**:

- Oversee the day-to-day activities performed by the team to ensure accurate and timely closing procedures are complete and operation excellence is maintained.
- Provides regular reporting on the status of overdue debt including month end statistics.
- Provide timely resolution to various stakeholders on any O2C request, enquiries or escalations. Ensure no backlog in Group mailbox and workflow flow.
- Contacts delinquent debtors and attempts to resolve issues prior to debtors becoming legal.
- Work closely with Payroll Team/Finance or Account Manager to resolve any billing dispute and open items.
- Oversees and initiates collection calls to account holders. Researches and resolves delinquency/ billing issues on these complex accounts which have resulted in non-payment of outstanding
- To ensure effective cash flow management, and to monitor Trade Debtors Aging and follow up on long overdue debts, as well as managing critical & legal accounts and follow up for settlements, and to proceed with legal proceedings as and when required.
- Maintains the issues register and records associated with the collections process.
- Key Customer contact and able to actively engage with ANZ customer and vendor, follow ANZ time zone.
- Ensure compliance to Customer's policy and procedure and their country regulations, including JSOX.
- Prepare team KPIs monitoring & reporting.
- Ensures all transactions/ activities are conducted in accordance with the relevant Group/ Divisional Authority Matrix.
- SOP review as and when require for new updates/ process improvements
- Serve as Subject Matter Expert (SME) for O2C processes and train the team on all the processes transition to Malaysia.
- Perform other ad hoc duties and special projects as requested.

**Job Requirements**
- Degree/ Diploma in Finance/ Accounting/ Business Administration or equivalent.
- At least 10 years’ experience with minimum 3 years in SSC or BPO environment & people management experience.
- Willing to work at 6.30am (Follow ANZ time)
- Virtual Knowledge transfer/ training experience. Writing and managing Standard Operating Procedures (SOPs).
- Project transition/ migration, including preparation of Standard Operating Procedure (SOP).
- Manage inbound and outbound call from/ to customer in ANZ for collection/ billing dispute
- Project transition/ migration.
- Must have end to end AR and Collection experiences.
- Strong analytical thinking and problem-solving mindset, high attention to quality and details.
- Ability to work under pressure and meet tight deadlines without compromising on quality.
- Proficient use of applicable technology and MS Office, advanced Excel, PowerPoint, Visio, Microsoft Dynamic 365, Microsoft Navision.
- Experience in O2C operations for Australia and New Zealand.

**Job Types**: Full-time, Permanent

**Salary**: RM7,000.00 - RM10,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Application Question(s):

- Can you work from office?
- Where is your current location?
- How much for your expected salary?

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