Customer Success Manager

5 months ago


Kuala Lumpur, Malaysia Veeam Software Full time

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

The Veeam Data Cloud Technical CSM is a high-touch, customer advocate responsible for ensuring strategic Veeam customers are successful leveraging Veeam solutions that help drive higher renewal rates, additional upsell/cross-sell opportunities for the sales organization and increased number of references and/or case studies.

**Responsibilities**:

- Work with the customer through the onboarding phase, ensuring a timely and successful installation.
- Build strong working and strategic relationships with clients, acting as a knowledgeable and trusted advisor for current product offerings as well as future expansion opportunities.
- Conduct proactive customer/account health checks and escalate matters as needed
- Collaborate internally with sales and broader cross functional groups to drive continuous improvement and a superior customer experience
- Work closely with the Renewals team to help drive high renewal rates.
- Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their Veeam solution can be realized.
- Act as an escalation liaison between the customer, Veeam Technical Support, and Product Development to help resolve technical issues blocking product adoption. Provide feedback to Product Management on key features or product limitations that are inhibiting usage and growth.
- Help collaborate and build out documentation for team processes.
- Contribute to a positive, innovative, adaptable, and growth minded work culture
- Proactively identify areas of potential customer risk and build action plans to help remediate
- Work with customers and Veeam Employees from a remote office location.
- Traveling up to 20% of working time.

**Requirements**:

- Prior customer success related work experience is required
- Experience developing and communicating new ideas and proposals for Customer Success team improvements
- SaaS experience in a technical capacity
- Demonstrates patience, understanding and empathy in order to effectively manage conflict and concerns
- Ability to adapt to changes in roles and responsibilities
- Self starter with a passion for customer success
- Experience gathering and analyzing customer success metrics including current usage and key growth stats
- Strong business acumen with experience in leading projects in a methodical and goal-oriented manner
- Understands Cloud and Hyperscaler technologies, SaaS offerings, and Microsoft 365
- Has general understanding of accompanying infrastructure that works with Veeam (Servers/Storage/Networking/etc.)
- Has technical acumen to understand and connect the customers business goals with our product abilities
- Effective communicator and presenter
- both in person and over digital platforms
- Passionate, Curious, Resourceful

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.



  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia Finastra USA Corporation Full time

    **Responsibilities**: **Purpose of Role**: - The Customer Success Manager (CSM) uses industry & product knowledge, business strategy expertise, and account management skills to drive value realization for our customers from Finastra’s solutions and services. Customer Success Managers partner with Account Executives throughout the customer journey to...


  • Kuala Lumpur, Malaysia SAS Full time

    : At SAS, where you start doesn’t have to be where you end; and there is ample opportunity for internal career mobility. Whether you’re looking to grow a new skill or experience a new role, there’s no time like the present to take the next step; and we’re here to support you in your journey. **About the job** The Customer Success team is looking...


  • Kuala Lumpur, Malaysia Hyppies Full time

    **JOIN US NOW -> Customer Success Manager - Exciting Opportunity at the MNC Tech Company!!!** Are you a talented and driven individual looking to make a significant impact in the technology industry? Join our team as a **Customer Success Manager** and help elevate awareness and adoption of cutting-edge technology solutions at the fast-growing...


  • Kuala Lumpur, Malaysia PST.AG Full time

    Key Responsibilities Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...


  • Kuala Lumpur, Malaysia PST.AG Full time

    **Key Responsibilities** - Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. - Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and...


  • Kuala Lumpur, Malaysia Hyppies Full time

    **Ignite Customer Success in Fintech!** **Do you thrive on building meaningful customer relationships and driving results? Are you passionate about the FinTech industry and eager to contribute to a local-based diversified conglomerate?** **In this pivotal role, you'll play a key role in shaping our customer success strategy and fostering long-lasting...


  • Kuala Lumpur, Malaysia Microsoft Full time

    We are looking for a highly motivated and passionate Customer Success Account Manager (CSAM) to drive program management for strategic customers that have a global, complex, cross-cloud digital footprint. As the CSAM you will drive consumption planning & execution, as well as the acceleration of cloud adoption from Pilot/Minimum Viable Product to production...


  • Kuala Lumpur, Malaysia Scicom Full time

    **The Position**: - The Customer Success Manager (CSM) ensures a smooth on-boarding and integration process and life cycle management to capture the business value of Tier-1 Enterprise customer. **The Responsibilities of the Role**: - Work in tandem with sales and business development and are the main technical Point of Contact for the customer. - Be the...

  • Assistant Manager

    6 months ago


    Kuala Lumpur, Malaysia Cargobase Full time

    Cargobase is looking for an outstanding Customer Success Senior Executive or Assistant Manager to help us realize our growth ambitions for the region. The Cargobase Transportation Management System is transforming how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors,...


  • Kuala Lumpur, Malaysia LittleLives Full time

    As a Customer Success Account Manager, you are responsible for the adoption, usage and success of a portfolio of clients. By building trust and enabling the success of your clients, you will be able to drive revenue growth through renewals and upselling. You are the primary customer-facing role, and your insights and relationships will allow you to realise...


  • Kuala Lumpur, Malaysia London Stock Exchange Group Full time

    Customer Success Manager, Index **Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge?** At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Manager, you play a...


  • Kuala Lumpur, Malaysia Sitecore Full time

    **About Us**: Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe. **About the...


  • Kuala Lumpur, Malaysia LSEG (London Stock Exchange Group) Full time

    Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge? At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Manager, you play a key role in handling post-sales...


  • Kuala Lumpur, Malaysia London Stock Exchange Group Full time

    **Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge?** At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Manager, you play a key role in handling post-sales...


  • Kuala Lumpur, Malaysia EZYPAY Full time

    **Join an innovative, fun and Energetic Company with a great culture.**: - **Flexible Working Conditions**: - **Development Opportunities** Do you love working in a diverse, fast paced, and energetic environment? A rare opportunity exists at Ezypay for a Service Delivery Manager. Ezypay is a multi-award-winning FinTech company established in 1996,...


  • Kuala Lumpur, Malaysia Nutanix Full time

    **Hungry, Humble, Honest, with Heart. **The Opportunity** Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you. Nutanix (NTNX) is looking for a dynamic **Customer Success Representative **to deliver exceptional...


  • Kuala Lumpur, Malaysia WESTON ROBOT PTE. LTD. Full time

    Weston Robot is a pioneering robotics company based in Singapore, Malaysia and China, specializing in advanced robotic solutions for various industries. Established with a focus on innovation, Weston Robot designs and develops cutting-edge robotic technologies tailored to meet specific needs. Their products range from robots for facility management to...


  • Kuala Lumpur, Malaysia London Stock Exchange Group Full time

    Associate Customer Success Manager (Cantonese/Mandarin) **What We Do** LSEG is a leading global financial markets infrastructure and data provider that operates connected businesses to serve customers across the entire financial markets value chain. With capabilities in data, indices and analytics, capital formation, trade execution, clearing and risk...


  • Kuala Lumpur, Malaysia Microsoft Full time

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...