Reporting Analyst

2 weeks ago


Selangor, Malaysia SummitNext Technologies Sdn Bhd Full time

Analyze call center performance metrics, including but not limited to, average handle time, first call resolution, and customer satisfaction scores.
- Identify trends and patterns in call center data to improve operational efficiency and customer service.
- Work closely with call center managers and supervisors to develop strategies for improving call center performance.
- Conduct root cause analysis to identify the underlying issues contributing to call center inefficiencies.
- Collaborate with cross-functional teams to implement process improvements and best practices.
- Prepare and present reports to senior management outlining key findings and recommendations.
- Provide ongoing support and training to call center staff to ensure successful implementation of new processes and procedures.

**Requirements**:

- Bachelor's degree in Business Administration, Management, or a related field.
- 3+ years of experience in call center operations and management.
- Strong analytical and problem-solving skills.
- Excellent communication and presentation skills with a proactive approach to engaging stakeholders effectively.
- Proven ability to work effectively in a fast-paced environment and manage multiple projects simultaneously while demonstrating a willingness to go the extra mile.
- Exceptional capacity for learning and adapting to new technologies and processes.
- Experience in project management is a plus.
- Knowledge of call center technologies and best practices.

Pay: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday


  • Treasury analyst

    2 weeks ago


    Selangor, Malaysia Huntsman Full time

    Job summaryHuntsman Global Business Services is hiring a Treasury Analyst Responsible for handling Treasury processes, daily cash forecasting, and reporting Works closely with stakeholders in multiple countries to deliver servicesJob seniority: mid-to-senior levelResponsibilities• Perform daily cash forecasting and monitor cash position• Manage bank...

  • Senior analyst

    1 day ago


    Selangor, Malaysia Siemens Energy Full time

    Senior Analyst - Fixed Asset About the Role Location Malaysia Selangor Petaling Jaya Company Siemens Energy Sdn. Bhd. Organization SE CFO Business Unit Accounting & Controlling Full / Part time Full-time Experience Level Experienced Professional Wave 2 backfill for Senior Analyst Daily Operations, Controls and Process Improvements As a detail oriented,...

  • Accounting analyst

    1 week ago


    Selangor, Malaysia Ibm Full time

    Introduction As an accounting analyst at IBM you'll be a key player inall aspects of strategic payments planning. Youwillmake significant contributions to high-profile operational initiatives as the business continues to grow globally. Your Role and Responsibilities IBM Accounting Kuala Lumpur (IAKL), which commenced operations in Malaysia in 1994,...


  • Selangor, Malaysia Airasia Full time

    Job Description The Pricing System Analyst plays an instrumental role in supporting the Ancillary team through accurate pricing configuration, facilitating testing on promotional campaigns, fees and tax setup, and fare filing. Primary function includes system configuration, testing and validation promo mechanisms. Reporting to the Manager on implementation...

  • Data analyst

    6 days ago


    Selangor, Malaysia Aia Full time

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. If you believe in developing a better tomorrow, read on. About the Role•Developing, maintaining, and enhancing reports and dashboards that provide insights and support decision-making across various departments.•Gathering stakeholder's reporting needs...

  • Business Analyst

    4 weeks ago


    Selangor, Malaysia Bright Prospect Full time

    Full Time _Selangor_ April 17, 2024 Accounting & Finance **Job Overview**: - **Salary **RM5,000-RM7,000 **Location**: _Petaling Jaya, Selangor_ **Job Descriptions**: - Ensure timely and accurate record of financial information and provide analysis of variance to LBE and Plan, supporting both SG and MY CoreDx division for both balance sheet and P&L. -...


  • Selangor, Malaysia Ambition Full time

    **Job details**: Posted 09 August 2023 SalaryRM8000 - RM12000 per month LocationSelangor Job type Permanent DisciplineSales & Marketing Reference265872_1691551099 A leading FMCG player in the industry is seeking for a Commercial Intelligence Specialist to join their team. You will be responsible for analysing commercial data and strategy. **Key...

  • Accounting analyst

    4 days ago


    Selangor, Malaysia Ibm Careers Full time

    IBM Accounting Kuala Lumpur (IAKL), which commenced operations in Malaysia in 1994, provides world-class accounting services, demonstrating its outstanding leadership in supporting the Accounting processes and analysis, financial systems and process controls for the Asia Pacific. Provide accounting support to countries in the Asia Pacific region Prepare...

  • Financial Analyst

    4 weeks ago


    Selangor, Malaysia Bright Prospect Full time

    Full Time _Selangor_ April 18, 2024 Financial **Job Overview**: - **Salary **RM5,000-RM8,000 per month **Location**: _Kelana Jaya_ **Job Descriptions**: - Conduct comprehensive financial analysis to support day-to-day operational activities of the Business Unit, identifying discrepancies, unusual occurrences, and areas for enhancement. - Monitor and...


  • Selangor, Malaysia Apac Michael Page Full time

    The applicant for this role will be part of an established Procure To Pay (P2 P) department and will supporting the end to end Account Payable processing within the Australia and New Zealand region. Client Details Our client is a leading chemical solutions provider, partnering with corporations from various industries including Oil & Gas, manufacturing,...


  • Selangor, Malaysia Career Wise Full time

    Primary Duties: Perform review the compliance of marketing spends transactions and expiration management in accordance with guideline, company policy and SOX control. Perform month end close, expense review and accruals/reclassification and support accounting treatment. Perform variance analysis and various reporting such as operation and financial matrix....


  • Selangor, Malaysia Evonik Full time

    What we offer Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs,...


  • Selangor, Malaysia Colgate-Palmolive Full time

    No Relocation Assistance Offered 156711 - Selangor, Selangor, Malaysia **Who We Are** Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and...


  • Selangor, Malaysia Mercure Kuala Lumpur Glenmarie Full time

    **Job Description**: - Be able to use the Property Management System in particular the Profile, room assignment, housekeeping, reports screen - Monitor the operations of the Public Area, linen room and floor sections respectively - Ability to handle major disciplinary issues of all levels who are in non-compliance of procedures - Ability to handle all guest...


  • Selangor, Malaysia Ibm Careers Full time

    At IBM, we know that transformation drives change, and it is in our DNA to continuously transform. Our Business Transformation Consultants help drive large scale change that spans IBM business units and geographies. As a part of this team, you will have the unique opportunity to be a part of driving IBM's ongoing transformation as a company that continuously...