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Housekeeping Supervisor
2 weeks ago
**ELSE KUALA LUMPUR**
**Job title: Housekeeping Supervisor**
**Department**: _Rooms Division_
**Report to**: _Assistant Housekeeping Manager / Director of Rooms_
**Position Summary**:
As a Supervisor, you will be overseeing the daily operations, ensuring employee productivity, monitoring efficiency of all processes whilst creating a positive work environment. You will be responsible for generating the daily reporting while ensuring the hotel standard is being followed.
Having a background in hospitality and the familiarity with hotel systems will be crucial to help provide the highest possible service for our guests. You would be required to work varying shifts throughout the week to help with the business / operational needs of the hotel. As a Supervisor, you will ensure that all areas (guest rooms) are well maintained while upholding and instilling the hotel Values and Vision.
**Duties & Responsibilities**:
- **ASSIST STAFF AT ALL TIMES (Monitoring Quality of Work).**:
- **Generate Report for Managers**:
- **Arrange Work Scheduling**:
- Responsible for the day-to-day operations to ensure all is running smoothly and efficiently
- Inspect all guest rooms and public areas and report back to the Housekeeping Manager if there are any concerns.
- As directed by the Housekeeping Manager, you will need to assist the Caretaker’s team during busy periods.
- Keep track of monthly, quarterly and yearly goals
- Ensure all items and appliances within the guest rooms are in working order and report to Maintenance if needed
- To ensure all housekeeping pantries are well stock and ready for the Caretaker to utilize
- Be in constant communication between Front Office to ensure to inform when the room is ready for guest use
- Handling of guest complaints and other related problems and resolving them in a timely manner
- Assist the training of new hires
- Understanding of chemical usage and handling procedures to ensure proper safety precautions are followed and maintained
- Ensure a proper handover is conducted for the following shift
- Work on rotational shift basis
**Desired Qualifications**:
- **IMMEDIATE STARTER - ABLE TO START IMMEDIATELY**:
- **Minimum Diploma in Hotel Management or STPM required, advanced certificates in hospitality related field preferred.**:
- **3 years of Supervisory experience at 5 Stars Luxury Resort or Hotel.**:
- Excellent leadership, management and team building skills
- **Strong verbal and written communication skills.**:
- **proficient English is a must, additional languages are advantages**:
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, Excel and Teams)
- Ability to multitask, prioritize and manage time
- Hotel Pre-Opening Experience preferred
**Job Types**: Full-time, Permanent
**Salary**: RM2,800.00 - RM3,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Meal allowance
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotational shift
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Senior Hotel Housekeeping: 2 years (required)
Application Deadline: 08/31/2023
Expected Start Date: 09/01/2023
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