Recovery Officer

Supervises and participates in serving guest at the Front Desk according to standards. - Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery. - Ensures all opening and closing duties are implemented in accordance with established standards. - Approves rebates within the amount...

**General** - Reads the logbook daily and take action accordingly. - Provides information regarding the hotel’s facilities & services. - Ensures to always be informed of VIP in-house and daily functions. - Handles guest complaints in accordance with service recovery guidelines. **Front Desk** - Assigns rooms and checks in/out guests in accordance with...

1) Full Name: - 2) Age: - 3) Job Title : Recovery Officer **Roles & Responsibilities**: - To make calls to customers Using appropriate script provided and communications skills - To carry flexible and creative in dealing with customer especially in and performing proper documentation & recording information to support daily work task. i.e: Enter,...

Primarily located in the Lobby area to welcome the arrival guests and enhance their arrival experience - Primarily located in Lobby area but also moves around the hotel’s facilities to actively engage guests and enhance their stay with advice and arrangements by conversing with guests. - Actively listens and responds positively to guest questions, concerns...

(Location: GTower, KL)_ **Job Descriptions** General - To provide overall assistant to the Leasing Manager, in the smooth supervision of the department. - Process integrity and able to handle confidential information available in the course of work and within the Business Office, Leasing Department and Function Room. - To maintain active presence and...