Quality Assurance Analyst

2 weeks ago

Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

**OVERALL PURPOSE OF JOB**

The responsibility of the Quality Analyst performs quality inspection, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes where required

**DUTIES AND RESPONSIBILITIES**:

- Performs quality inspection, documents findings by following required audit process and procedures to a team of agents focusing on their work quality.
- Provides trend analysis, and participates in audit calibration processes where required
- Ensures the desired quality standards are reached by sharing the audit results on a defined frequency
- Creates error trend analysis, scorecards and proposes immediate action plans to operations and conduct training refresher if needed
- Responsible for confirming, managing and improving compliance with Quality Framework and/or quality certifications using methodology
- Develop and maintain quality audit processes/procedures
- Acts as point of contact for updates on knowledge and procedures
- Retain skills in functional area of expertise through frequent "on the role" experiences and ongoing education, training and certification
- Ensure high quality work products and processes, e.g. auditing and coaching
- Fact based findings followed
- Independence in audits
- Comply with standards, procedures and policies and where relevant the client's policies and practices

**KEY QUALIFICATIONS/SKILLS**
- Graduate with 2-3 years of working experience
- 1 - 2 years experience in Operations with excellent quality metrics
- Ability to motivate teams and rally the group toward organizational goals
- Excellent oral and written communication skills.
- Passion for learning and creative problem-solving.
- Good knowledge of Training strategy and facilitation
- Analytical frame of mind.

  • Quality Assurance Analyst

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Wipro Full time

    Job DescriptionWe are seeking a skilled Quality Assurance Analyst to join our team at Wipro. As a Quality Assurance Analyst, you will be responsible for ensuring the quality of our services and products.Your primary goal will be to identify areas for improvement and implement changes to enhance our overall performance.You will work closely with other...

  • Quality Assurance Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia Configura Sverige AB. Full time

    **Job description**:**COMPANY DESCRIPTION** Configura works with parametric configuration. We develop rules-based software to draw spaces in 2D and 3D for leading companies within the commercial furniture, kitchen and material handling industries. In the background, prices and configurations are automatically calculated. We are a global company with...

  • Quality Assurance Analyst

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Wipro Full time

    Quality Assurance Analyst (Indonesian Language)Wipro WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaResponsibilities:Perform quality audits on internal and external specialists providing clients with advertising and sales support, as well as specialists working to bring prospective clients into the SMB's portfolio of advertisers.Be the first...

  • Quality Assurance Analyst

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HFG Insurance Recruitment Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from HFG Insurance Recruitment.Benjamin Chong | Specialist Recruiter at HFG Insurance Recruitment | Connecting Top Talent with Leading Opportunities in the Insurance & Financial…Key Responsibilities:Analyze business processes and requirements to understand and...

  • IT Assurance Analyst

    4 weeks ago

    Kuala Lumpur, Malaysia Flintex Consulting Pte Ltd Full time

    **Responsibilities**: - Analyze user’s business requirements and processes into test cases. - Create and Maintain up-to-date test cases for all deployment solutions and confirm that all solutions are properly tested. - Create documentations for implementations. - Ensure standards and requirements are met through conducting quality assurance tests. -...

  • Quality Assurance Analyst

    1 week ago

    Kuala Lumpur, Malaysia TikTok Full time

    Perform daily audit on internal system. - Provide analysis of errors and feedback to respective team. - Work with Internal Training Team to align Policy understanding of QA and moderation teams. - Provide support on Policy/Quality related questions on ad-hoc basis. - Responsible in guiding new joiners in order to achieve Ramp up target. - Work closely with...

  • Quality Analyst for Customer Experience

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    About Us:Shopee is a leading e-commerce platform in Southeast Asia and Taiwan, offering a wide range of products and services. We are committed to delivering exceptional customer experiences and building trust with our users.Job Summary:We are seeking an experienced Customer Service Quality Assurance Analyst to join our team. This role will be responsible...

  • KYC Expert with a Focus on Quality Assurance

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    Shopee, a leading global consumer internet company, is part of the Sea Group. Our mission at ShopeeMoney is to provide innovative financial services through technology that improves the lives of individuals and businesses.About the Role:We are seeking an experienced professional to join our team as a KYC Quality Analyst. The ideal candidate will have a...

  • Mys Ctsm Kl Aml Quality Assurance Subject Matter

    7 days ago

    Kuala Lumpur, Malaysia Citi Full time

    **Role: AML Quality Assurance Subject Matter Expert / Analyst** **Business Unit: AML Monitoring and Investigations / Quality Assurance** The Quality Assurance team acts as a trusted body with a commitment to quality and process improvements, having an ultimate objective to identify areas of improvement and opportunities in the method in which the...

  • User Fraud Quality Analyst

    1 hour ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaUser Fraud Quality Analyst (ShopeePay)About The TeamAs a Fraud QA Analyst, your primary responsibility will be to ensure the effectiveness and compliance of the organization's fraud program. You will be responsible for conducting quality assurance reviews and assessments to identify any...

  • Moderation Model Labeling Quality Assurance

    1 week ago

    Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...

  • Quality Analyst- Korean Speaker

    2 weeks ago

    Kuala Lumpur, Malaysia GrowthFn Full time

    Position: Quality Analyst - Customer Service (Airlines, Ticketing, Travel & Tours) - BPO Location: Kuala Lumpur, Malaysia Joining date: Sept 1 year experience in Quality Analysis in CS is a Must Relocation costs and paper work will be catered for by Client **Position Overview**: **Responsibilities**: - Analyze customer service interactions for adherence...

  • Manager, Quality Assurance

    1 week ago

    Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Position Title**: - Manager, Quality Assurance **Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service...

  • Quality Assurance Director

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

    Compliance Testing COE Quality Assurance LeaderWe are looking for a highly experienced professional to lead our Compliance Testing COE Quality Assurance team. As the Department Head, Compliance Testing COE Quality Assurance, you will be responsible for leading a team responsible for ensuring the effectiveness of our AML/CFT controls.ResponsibilitiesDevelop...

  • Quality Assurance Executive

    1 hour ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tea Garden Full time

    Tea Garden WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaQuality Assurance ExecutiveThis is a full-time on-site role as a Quality Assurance Executive at Tea Garden located in WP. Kuala Lumpur. The Quality Assurance Executive will be responsible for quality control, management, auditing and ensuring food technology standards are met on a...

  • Manager, Quality Assurance

    1 week ago

    Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service Quality Assurance (SQA) Planning and Management:...

  • Quality Assurance Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Job Overview:Businesslist is seeking a qualified Quality Assurance Specialist to join our team.The successful candidate will be responsible for ensuring that our production line meets the highest quality standards, while also minimizing costs.The role involves reviewing production processes, identifying areas for improvement, and implementing changes to...

  • Quality Assurance

    3 weeks ago

    Kuala Lumpur, Malaysia TikTok Full time

    TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy. Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. What will i be doing ? -...

  • Data Quality Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia Techtiera Sdn Bhd Full time

    **Let's talk about the role.** - Requirements Analysis: Analyze and translate business requirements into technical specifications for data migration activities. - Data Quality Assurance: Define and implement data quality standards, data cleansing methodologies, and validation. - Troubleshooting and Issue Resolution: Assist in identifying and resolving Data...

  • Quality Assurance Engineer

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Capgemini Full time

    Job Summary:Capgemini is seeking a highly skilled Quality Assurance Engineer to join our team. As a Quality Assurance Engineer, you will be responsible for ensuring that our clients' software applications meet the highest standards of quality and reliability. You will work closely with cross-functional teams to identify and mitigate risks, and ensure that...