Quality Assurance Analyst

4 months ago


Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

**OVERALL PURPOSE OF JOB**

The responsibility of the Quality Analyst performs quality inspection, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes where required

**DUTIES AND RESPONSIBILITIES**:

- Performs quality inspection, documents findings by following required audit process and procedures to a team of agents focusing on their work quality.
- Provides trend analysis, and participates in audit calibration processes where required
- Ensures the desired quality standards are reached by sharing the audit results on a defined frequency
- Creates error trend analysis, scorecards and proposes immediate action plans to operations and conduct training refresher if needed
- Responsible for confirming, managing and improving compliance with Quality Framework and/or quality certifications using methodology
- Develop and maintain quality audit processes/procedures
- Acts as point of contact for updates on knowledge and procedures
- Retain skills in functional area of expertise through frequent "on the role" experiences and ongoing education, training and certification
- Ensure high quality work products and processes, e.g. auditing and coaching
- Fact based findings followed
- Independence in audits
- Comply with standards, procedures and policies and where relevant the client's policies and practices

**KEY QUALIFICATIONS/SKILLS**
- Graduate with 2-3 years of working experience
- 1 - 2 years experience in Operations with excellent quality metrics
- Ability to motivate teams and rally the group toward organizational goals
- Excellent oral and written communication skills.
- Passion for learning and creative problem-solving.
- Good knowledge of Training strategy and facilitation
- Analytical frame of mind.



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