Moderation Model Labeling Quality Assurance

5 months ago

Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. The Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. SMT is looking for a Model Labeling Quality Assurance Analyst role to manage BPO partners to make high quality delivery for model labeling projects to assure model accuracy.

**Responsibilities**:

- Manage model labelling requests from Algorithms, and Policy teams to finalize model training SOP.
- Conduct regular/adhoc training and calibration to BPO partners on the data labelling SOP to assure BPO fully understands the SOP, and deliver high quality model labeling data to prepare for the successful development of model capability and implementation of model strategy.
- Monitor BPO agent and QA's accuracy and utilization rate to keep achieving the target to assure high level accuracy and efficiency.
- Identify and address the risk, present findings to stakeholders and make data-driven recommendations for process/product tools, and drive solutions implemented with BPO sites.
- Output data report for specific markets to assure transparency among internal and external teams.
- Responsible for guiding new joiners in order to achieve ramp-up targets;
- Collaborate closely with the global resource management team to manage specific markets' BPO's performance by complying with compliance protocols, and company policies.

**Qualifications**:
Minimum Qualifications
- Bachelor's Degree or equivalent education/experience, an advanced degree is preferred.
- Proficiency in English, Spainish in both written and spoken, is required for this role.
- Minimum 2 years working experience as Quality Assurance Analyst/Subject Matter Expert for Trust & Safety operation.
- Strong time management, risk management, and written and verbal communication skills.
- Analytical mindset with the ability to drive process improvements

Preferred Qualifications
- Strong ability to work collaboratively with cross-functional teams.
- Adaptable, fast learner and highly motivated with experience in operations and project management.
- Highly organized and detail-oriented with a proactive work-style.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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