Customer Service Officer

4 days ago


Cyberjaya, Malaysia DPULZE VENTURES SDN BHD Full time

Greet and assist shoppers with enquiries and provide information about stores, services, mall activities and events.
- To ensure that all shoppers/ tenants’ complaints are addressed to relevant department and follow up on feedback forms and respond to the queries accordingly.
- To handle and administer the lost and found items.
- To perform paging and in-house announcement over the public announcement system.
- To receive incoming calls professionally.
- To assist Marcom’s events as well as other promotional activities.
- Collaborate with security and maintenance teams to ensure a safe shopping environment.
- To perform such other function as may be assigned from time to time.

Job Requirements:

- Experience in customer relation / tele-marketing / front desk are encouraged to apply.
- A team player with pleasant personality.
- Excellent communication and interpersonal skills
- Able to work on shift, weekends and public holidays.
- Able to communicate in English and Bahasa Malaysia.

**Job Types**: Full-time, Part-time

Pay: RM8.00 per hour

Expected hours: No more than 45 per week

**Benefits**:

- Free parking

Schedule:

- Rotational shift

Ability to commute/relocate:

- Cyberjaya: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- English and Bahasa Melayu (preferred)

Expected Start Date: 09/16/2024



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