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Customer Relationship Officer
1 week ago
About the Roles:
Yumeiho is a leading provider of holistic health services, specializing in Yumeiho therapy. We are passionate about improving our clients' well-being and providing exceptional customer experiences.
As a Customer Relationship Officer, you'll be at the forefront of our client interactions, ensuring positive relationships and effective communication.
RESPONSIBILITIES
Booking Arrangements:
- Coordinate appointments and bookings for Yumeiho therapy sessions within different channel (calls/whatsupp/online booking or walk in) or social media platform (FA, Insta, etc)
- Ensure accurate scheduling and timely communication with clients.
- Maintain an organized booking system.
Collections:
- Process customer invoices promptly and accurately.
- Track outstanding balances and follow up with clients for timely payments.
- Handle paymentrelated inquiries professionally.
Customer Engagement:
- Be the first point of contact for clients, providing friendly and helpful assistance.
- Address client inquiries, concerns, and feedback promptly.
- Foster positive relationships with clients to enhance their overall experience.
Telemarketing:
- Conduct outbound calls to potential clients to promote Yumeiho therapy services via campaign onsite or online
- Introduce our offerings, answer questions, and encourage bookings.
- Maintain accurate records of telemarketing interactions.
Basic Bookkeeping:
- Record financial transactions related to bookings, collections, and telemarketing efforts.
- Reconcile accounts and identify discrepancies.
- Assist with monthend closing procedures as needed.
- Prepare basic financial reports (e.g., aging reports).
Other Duties:
- Collaborate with other team members to ensure seamless operations.
- Assist with administrative tasks as assigned.
Experience/Skills Required:
Female Applicant Only
- Minimum 35 years of experience in an administrative or customer service role.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite (Excel is essential).
- Excellent communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Understanding of basic bookkeeping principles.
Additional Assets:
- Experience with customer relationship management (CRM) software.
- Familiarity with accounting software (e.g., QuickBooks).
- Knowledge of accounts payable and receivable processes.
Job Types:
Full-time, Permanent, Contract
Contract length: 12 months
Pay:
RM1, RM3,200.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Education:
- Diploma/Advanced Diploma (preferred)
Experience:
Customer Relationship: 3 years (preferred)
Language:
- English (preferred)
- Bahasa (preferred)
Location:
- Cyberjaya (preferred)
Willingness to travel:
- 50% (preferred)
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