Customer Support

1 week ago


Cyberjaya, Selangor, Malaysia Agensi Pekerjaan Great Pyramid Sdn Bhd Full time

Job Summary:

This position performs skilled consecutive, first-person interpretation. Work is performed and reviewed under direct supervision, using well-defined policies and procedures. Limited opportunity exists for exercising independent judgment and decision-making. An incumbent refers most problems to a supervisor and generally all non-routine problems.

Requirement:

  • High School Graduate, Diploma, Bachelor or comparable IT professional experience
  • Minimum 1 to 5 years of experience
  • Must be good in
    Mandarin/Cantonese read/write/speaking skills

Responsibilities:

  • Provides meaningformeaning interpreting.
  • Follows interpreter protocols as per training, policies, and procedures.
  • Follows all policies and procedures related to information confidentiality and interpreter ethics.
  • Attends all required training.
  • Maintains confidentiality as policies.
  • Uses standard office equipment such as telephones, computers, copiers, and fax machines.
  • All employees are required to perform the following essential functions: demonstrate predictable, reliable, and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; learn from directions, observations, and mistakes; work independently or as part of a team; interact appropriately with others including coworkers, supervisors, and customers; and work with supervision, receiving instructions/feedback.
-
Fluency in Mandarin/Cantonese & English:


  • Skilled at communicating, both orally and in writing in Mandarin/Cantonese & English:
  • Basic understanding of linguistics and different cultures.
  • Skilled in adjusting to rapidly changing circumstances
  • Ability to react calmly and effectively in emergency situations
  • Strong attention to detail and accuracy
  • Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures.
  • Skilled at keeping supervisors informed of problems or issues
  • Exceptional commitment to confidentiality
  • Skilled in establishing and maintaining effective work relationships
  • Ability to operate competently common office equipment including, but not limited to computer, fax, copier, and telephone system.

Working hours

  • 5 days per week (any 2 days off), Permanent night shift, shift allowances provided

Benefits

  • Inpatient Medical benefits up to 80K USD (for each individual), for self, spouse & children (if any).
  • Outpatient Medical benefits up to 250 USD (for each individual), for self, spouse & children (if any).
  • Optical benefit up to 120 USD (for each individual), for self, spouse & children Claimable after completion of 1 year for permanent/converted employee only.
  • Dental up to 500 USD (for each individual), for self, spouse & children Claimable after completion of 1 year for permanent/converted employee only.
  • Annual Leave 10 days for first 2 years, 12 days after completion of 2 years (prorated).
  • Medical Leave as per Labor law 14 days.
  • Bereavement leave 3 working days in an event of death in the immediate family (Spouse, Children, parents).
  • Maternity Leave for 98 consecutive days for female associate. To start not earlier than 30 days from the expected due date, or post the due date.
  • Paternity leaves 7 days

Job Types:
Full-time, Contract

Contract length: 12 months

Pay:
RM4, RM6,000.00 per month

Schedule:

  • Night shift

Application Question(s):

  • Please state your expected salary.
  • Please state your notice period (if any).

Experience:

  • Customer service: 1 year (required)

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