Travelling Customer Support Specialist

1 week ago


Cyberjaya, Selangor, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time
_
Working hours - 24/7 Rotation shift basis - Morning, Afternoon, Night shift_
-
Location
Cyberjaya (Nearby MRT Cyberjaya)_-
Type : PERMANENT_

Responsibilities:

  • Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
  • Clarify customer requirements; probe for understanding, use decisionsupport tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database

Requirements:

  • High School Diploma / Degree with three to six months of relevant experience in Customer Service / Call Center.
  • Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge.
-
Fluent in Mandarin and English (Speaking, Reading and Writing)
:

  • Dependable with strong attention to detail.
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Ability to rotate shifts, as needed
  • Based on location and/or program, additional experience/skills may be required

Job Types:

Full-time, Permanent

Salary:

RM4,500.00 per month

Benefits:

  • Health insurance
  • Professional development

Schedule:

  • Rotational shift

Application Question(s):

  • Are you able to read and write in Mandarin / Chinese?
  • Are you willing to work on Rotational Shift?
  • When is your availability date to join?

Language:

  • English (preferred)
  • Mandarin (preferred)


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