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Customer Success Specialist

3 months ago

Cyberjaya, Selangor, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time

Exciting Job Opportunity

Position:
Customer Success Specialist (CSS) - (English & Mandarin)

Location:
George Town, Penang (On-site)

Client Company Size:

MNC

Salary:
RM 3,000 - RM 3,700

Language Allowance:
RM 300

Shift: 24/7 Rotational shift

Qualifications:

-
Education: Bachelor's Degree or Diploma in any discipline.
-
Language Proficiency: B2 level English, fluent in Mandarin (speaking, reading, and writing).
-
Experience: Fresh graduates are welcome Minimum 6 months customer support experience preferred. Call centre experience is a plus.

Interpersonal Skills:

  • Strong customer service orientation and problemsolving skills.
  • Active listening, positive attitude, and emotional intelligence.
  • Passion for communication and interaction.
  • Ability to handle queries and objections professionally.
  • Continuous learning mindset and ability to receive feedback.

Technical Skills:

  • Typing speed: 40wpm with 90% accuracy.
  • Proficiency in Microsoft Windows and Office.

Responsibilities:

  • Process payments securely and protect customer data.
  • Proactively address customer concerns and escalate issues when necessary.
  • Collaborate with team members to enhance customer support experiences.
  • Stay updated with training and adhere to company policies.

How to Apply:

Job Types:
Full-time, Fresh graduate

Pay:
RM3, RM3,700.00 per month

Schedule:

  • Rotational shift

Education:

  • Diploma/Advanced Diploma (preferred)

Language:

  • English (preferred)
  • Mandarin (preferred)

Willingness to travel:

  • 100% (preferred)