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Manager, Operations Control

3 months ago

Cyberjaya, Selangor, Malaysia Royal Bank of Canada Full time

Job Summary

The role is responsible for managing the risk & control framework across the APAC Business & Client Services group, supporting the Head of APAC Operations with control oversight .

The incumbent will work with the European and APAC Leadership Team to ensure that consistent processes, procedures and controls are implemented to effectively mitigate key operational risks.

The incumbent will collaborate with the regional risk & control leads to ensure seamless communication, coordination and alignment on operational risk related projects, goals and objectives.

The incumbent will review and challenge risk metrics, across the European and APAC regions to measure, track and ensure our risks are appropriately controlled.

The incumbent will coordinate and complete the assurance program for APAC Business & Client Services group, ensuring control deficiencies are identified, escalated and remediation timely.

Job Description

Risk & Control Governance:

  • Pro-active review of the control framework (processes, procedures, controls, reporting etc.) to ensure risks are proactively identified, measured, monitored, reported and escalated.
  • Provides support in the continuous enhancement of operational risk management approaches, tools and Management Information aiming to develop, implement and continuously enhance operational risk management practices.
  • Oversight on all Operational Risk events, coordinating with the central operational risk & control group to ensure events are accurately captured and remediation actions are appropriate.
  • Complete root cause analysis of audit points, operational risks actions and events, KRI trends with the view to recommend mitigation strategies or where management attention is required to enhance the control infrastructure.
  • Partner with Compliance, Operations Engineering and Business & Client Services Management to assist reviews and implementation of specific regulatory or market changes across the relevant departments considering internal policy, processes and operational risks.
  • Coordinate and Complete the RCAP Assurance program for the APAC and EMEA Business & Client Services group, ensuring control deficiencies are identified, escalated and remediation timely and the Internal Control Management Policy requirements are adhered to.
  • Coordinate and complete appropriate Operational Risk or Compliance training by the respective areas as and when necessary.
  • Reviews policies relating to control aspects and gives feedback and input as necessary.
  • Facilitate/ Preparation of papers to governing bodies or committees.

Management:

  • Demonstrate leadership by developing people in the region, contributing to and participating in learning and development initiatives, and participating in wider BCS community engagement initiatives.
  • Establish and maintain an environment that empowers direct reports in the APAC region to be productive and resourceful, and that encourages maximum performance, and also manages any low performances appropriately.
  • Frequently review and ensure that potential is managed and that direct reports take an active role in managing their objectives and goals.
  • Ensure that team members understand RBC vision, as well as support and reinforce targeted behaviours that contribute to RBC goals.
  • Provide focus and clarity in establishing individual goals, driving performance management, supporting career development, and rewarding strong performance.
  • Accept and successfully execute change while supporting the team through the process and keeping them focused on business priorities.
  • Review new and updated Firm Policies applicable to your team and communicate such Firm Policies to employees for whom you have supervisory responsibilities.
  • In carrying out your supervisory responsibilities, review for indications of non-compliance with Firm Polices, notify the appropriate risk and control areas of such indications, and work with the relevant risk and control areas to remediate issues on a timely basis.

What do you need to succeed?

Must-have

  • Thorough understanding of key operational risks.
  • Base Knowledge of Capital Markets products/business processes.
  • Strong relationship-building and team-building skills.
  • A collaborative and solution-oriented mindset.
  • Highly self-motivated with a strong sense of initiative.
  • Ability to work under pressure and balance a diverse set of priorities .
  • Strong verbal and written communication skills.

Nice-to-have

Behavioural
  • Strong Leadership
  • Strategic influencing
  • Change leadership
  • Breakthrough thinking
  • Business acumen
  • Dealing with ambiguity
  • Teamwork and cooperation
  • Developing others
  • Effective communicator

Technical

  • Strong background in Business & Client Services.
  • Thorough understanding or Key Operational risk, controls and governance practices.

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
  • Leaders who support your development through coaching and managing opportunities
  • Opportunities to work with the best in the field
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible working options fully supported.

Job Skills

Business Process Design, Decision Making, Financial Risk Management (FRM), Operational Risks, Risk Control, Risk Management, Teamwork

Additional Job Details

Address:

PERSIARAN APEC:CYBERJAYA

City:

Cyberjaya

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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