Customer Service Representative

3 months ago


Cyberjaya, Malaysia NES Fircroft Full time

**Job Summary**:
Customer Success Specialist (CSS) is empowered to manage customer experience, relationship and satisfaction across the end-to-end journey of our customers. This role requires you to converse in Cantonese as you are working with the Hong Kong Markets.

**Accountabilities**:

- Deliver end-to-end customer support, from contract and account set-up, to order and payment.
- Accountable for Bid and Tender, Contract Management, Pricing, Data Integrity Management, enforcing company’s policy and contracts.
- Responsible for Order Management, Dispute Management, Credit Management, ensuring invoices are correct and paid on time.
- Manage existing customer portfolio of business, customer relationship virtually
- Analyse P&L reports and identify areas of underperformance.

**Requirements**:

- Bachelors Degree in Business related majors.
- Fresh graduates are encouraged to apply.
- Attention to details when dealing with Data Management.
- Cantonese Speakers **NEEDED** ( language allowance + RM500)

**Job Types**: Full-time, Contract

Pay: Up to RM3,500.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Fixed shift
- Holidays
- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Overtime pay

**Language**:

- Cantonese (required)



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