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Airline Customer Service Representative
1 week ago
**Job Summary**
As an Airline Customer Service Representative fluent in Korean, you will play a pivotal role in delivering exceptional service and creating a positive and lasting impression on our Korean-speaking passengers. Your unwavering commitment to customer satisfaction will be instrumental in ensuring that every interaction fosters loyalty and enhances their overall travel experience.
**Key Responsibilities**
- Provide prompt, accurate, and personalized assistance to Korean-speaking passengers
- Manage reservations, flight changes, and other travel-related requests
- Resolve customer concerns with empathy, professionalism, and a focus on finding solutions
- Maintain detailed records of customer interactions and follow up to ensure satisfaction
- Adhere to strict security and compliance protocols, ensuring the safety and privacy of passenger data
- Embrace a team-oriented approach, collaborating seamlessly with colleagues to deliver exceptional service
**Qualifications**
- Fluency in Korean (written and spoken) is an absolute requirement
- Excellent communication and interpersonal skills, with a proven ability to connect and build rapport with customers
- Strong problem-solving and analytical abilities
- Proficiency in Microsoft Office Suite and related software tools
- Previous experience in customer service, preferably in the aviation industry, is highly desirable
- A warm, approachable, and customer-centric mindset
- Ability to work effectively in a fast-paced and dynamic environment
**Salary**: RM5,000.00 - RM10,000.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Fixed shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Care Specialist: 1 year (required)
**Language**:
- Korean (required)
- English (required)
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