Travel Customer Service Representative
5 months ago
As a Travel Customer Service Representative, you will be the first point of contact for our Taiwanese-speaking customers, ensuring they receive top-notch service throughout their travel journey. This role is crucial in maintaining our reputation for outstanding customer service.
**Responsibilities**
- Provide **excellent customer service** to clients by answering inquiries, managing bookings, and assisting with travel arrangements.
- Use your **bilingual skills** to communicate effectively with Taiwanese-speaking customers.
- Handle **customer complaints** and provide appropriate solutions.
- Assist customers with **special needs** or requests.
- Collaborate with team members to ensure a **smooth and enjoyable journey** for all clients.
**Qualifications**
- Fluent in **Taiwanese and English**.
- Previous experience in a **customer service role** is preferred.
- Excellent **communication and interpersonal skills**.
- Ability to handle stressful situations with **patience and professionalism**.
- Willingness to work **flexible hours**, including nights, weekends, and holidays.
Pay: RM2,500.00 - RM4,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- Customer Care Specialist: 1 year (required)
**Language**:
- Mandarin (required)
- English (required)
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