Customer Service Representative

2 weeks ago


Cyberjaya, Selangor, Malaysia Hunters International Sdn Bhd Full time

Job Description:

At Hunters International Sdn Bhd, we are seeking a highly skilled Customer Service Representative to join our team. As a bilingual support consultant, you will be responsible for providing exceptional customer service to our clients via phone calls, live chat, and email.

Responsibilities:

  • Assist clients in German and English languages;
  • Utilize provided tools and resources to resolve customer issues;
  • Adhere to client-defined processes and procedures and company policies;
  • Meet or exceed minimum requirements for productivity, availability, and quality requirements;
  • Meet pre-determined targets;
  • Ensure proper documentation of activities in the client tool pertaining to customer problems, requests, and actions taken.

Requirements:

  • German speaker able to converse in English;
  • German written and verbal communication skills;
  • Preferably with 1 year of Customer Service experience in a call center;
  • Earned a Bachelor's Degree;
  • Working knowledge on Microsoft Office applications;
  • Strong Customer Service Skills.

Working Hours: 24 hours rotational shifts | 5 working days in a week

Work Location: Fully in Office

Remuneration: Total Package up to MYR 10,000



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