Customer Support Specialist

2 days ago


Cyberjaya, Selangor, Malaysia Hunters International Sdn Bhd Full time
Job Overview

We are seeking a highly skilled Customer Support Specialist to join our team at Hunters International Sdn Bhd. As a bilingual Customer Support Consultant, you will provide exceptional customer service to clients via phone calls, live chat, and email.

About the Role

The ideal candidate will be responsible for:

  • Providing first-class customer service in both English and French languages;
  • Resolving customer issues using provided tools and resources;
  • Adhering to client-defined processes and procedures as well as company policies;
  • Meeting or exceeding minimum requirements for productivity, availability, and quality standards;
  • Meeting predetermined targets;
  • Ensuring proper documentation of activities in the client tool pertaining to customer problems, requests, and actions taken.
Requirements

To be successful in this role, you will need to possess the following skills and qualifications:

  • French speaker able to converse in English;
  • Russian written and verbal communication skills;
  • Preferably with 1 year of Customer Service experience in a call center environment;
  • Earned a Bachelor's Degree;
  • Working knowledge of Microsoft Office applications;
  • Strong Customer Service Skills.
Compensation and Benefits

This position offers a competitive total package up to MYR 8,500 per month, consisting of a basic salary up to MYR 7,500, KPI-based bonus up to MYR 400, and night allowance averaging MYR 2,000 per month.

Working Arrangements

As a valued member of our team, you can expect to work 24 hours rotational shifts over 5 working days a week, with the opportunity to grow and develop your skills in a dynamic and supportive environment.



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