Customer Operations Specialist

2 weeks ago


Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

**Customer Operations Specialist - Order to Cash [ **客戶服務 (粵語 演講候選人) ]**

**Oil And Gas Company**

**Cyberjaya, Selangor**

**6 Months Contract**

**Mon - Fri, 9 am
- 6 pm (OT Allowance Provided)**

**RM 2500 - RM 3000**

**----------------------------------------------------------------------------------------------------------------------------**

**Responsibilities**:
**Order-to-cash management**
- Place Order - Place, Amend and Cancel Standard Orders, liaising with other Service Partners in Specialties and OTD as required.
- Pricing setup & Accountable for end to end pricing data management
- Customer Setup & Amend Responsible for the amending of customer master data for all customers
- Documents management
- Receive requests for information or quotation from potential Customers and connect them to the appropriate contact within the company.

**Online services and support**
- Supporting and proactively encourage touch less uptake, e-invoicing, e-serve, system to system, Market Hub utilization.
- Act as first-level support for system interface errors
- Assist in online services setup for system-to-system setup with existing Customers.
- Work with Customer IT teams to resolve issues and manage internal processes.

**Dispute management**
- Disputes & Own the end to end Disputes process for Quantity, pricing and Master Data disputes including logging of dispute, undertaking route cause analysis, liaising with key interfaces to resolve disputes, and feeding back outcome to the customer

**Feedback and issues**
- Handles a range of front line customer inquiries within the agreed processes and ways of working.
- Take ownership for the resolution of customer complaints, feedback and compliments, liaising with other Service Partners as required.

**Requirements**:

- Possess at least a Diploma / Bachelor Degree in any related field
- Independent in engaging customers with the ability to independently deal with a range of more complex and uncommon services
- Excellent communication skills in English & Cantonese Languages.
- Proficiency in MS Office: Word, Excel, etc
- Able to cope with emotional stress, stay calm in difficult conversations.
- Able to remain resilience when required to deliver against a deadline
- Proficiency in Cantonese & Mandarin is an added advantage
- Contract Duration: 6 Months (Possible extension based on performance)

**Benefits**
- Opportunity to work with leaders who will mentor & guide you to your future prospects
- Diverse & inclusive work environment
- Dynamic team
- Medical Card, Outpatient Benefits and PA Insurance Scheme

**Job Type**: Contract

**Salary**: RM2,800.00 - RM3,000.00 per month



  • Cyberjaya, Selangor, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

    Job Details: Location: CyberjayaContract Duration: 6 months (renewed/extended based on business needs) Working Hour: Monday Friday, 8.30am5.30pm OR 9am 6pm Offered Salary: Up to RM 3,200.00Responsibilities:General Inquiries: To handle and resolve all queries relating to marketing activities. Troubleshoot and resolve transaction related issue at station...


  • Cyberjaya, Malaysia NES Fircroft Full time

    **Job Summary**: Customer Success Specialist (CSS) is empowered to manage customer experience, relationship and satisfaction across the end-to-end journey of our customers. **Accountabilities**: - Deliver end-to-end customer support, from contract and account set-up, to order and payment. - Accountable for Bid and Tender, Contract Management, Pricing, Data...


  • Cyberjaya, Selangor, Malaysia Shell Full time

    NOTE:This role requires a fluent/native Bahasa Indonesia speakerWhere you fitExpect lots of support and encouragement while you're here. You'll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You'll have limitless opportunities to explore - whether that means building up...

  • Team Manager

    4 weeks ago


    Cyberjaya, Selangor, Malaysia Shell Business Operations Full time

    Where you fit The Energy Risk and Accounting (ERA) process extends across many steps in the lifecycle of hydrocarbon stock in Group from recording contracts for purchases and sales of stock in our systems, recording stock movements, stock reconciliations, invoicing for stock sales and payments for stock purchases, through to stock valuation. What's the...

  • Team Manager

    1 month ago


    Cyberjaya, Selangor, Malaysia Shell Business Operations Full time

    Where you fit The Energy Risk and Accounting (ERA) process extends across many steps in the lifecycle of hydrocarbon stock in Group from recording contracts for purchases and sales of stock in our systems, recording stock movements, stock reconciliations, invoicing for stock sales and payments for stock purchases, through to stock valuation. What's the...


  • Cyberjaya, Malaysia Shell Business Operations Full time

    This position is responsible for the credit risk analysis and management of a portfolio of accounts, working with customers and the business to optimize risk and return. Directly manage a portfolio of complex customer credit relationships that present high risk / high value at risk and participate in the commercial deal process to optimize business returns...


  • Cyberjaya, Malaysia Shell Business Operations Full time

    This position is responsible for the credit risk analysis and management of a portfolio of accounts, working with customers and the business to optimize risk and return. Directly manage a portfolio of complex customer credit relationships that present high risk / high value at risk and participate in the commercial deal process to optimize business returns...


  • Cyberjaya, Selangor, Malaysia NES Fircroft Full time

    Job Summary:Customer Success Specialist (CSS) is empowered to manage customer experience, relationship and satisfaction across the end-to-end journey of our customers.Accountabilities: Deliver endtoend customer support, from contract and account setup, to order and payment. Accountable for Bid and Tender, Contract Management, Pricing, Data Integrity...


  • Cyberjaya, Malaysia Shell Full time

    **NOTE: This role requires a fluent/native Bahasa Indonesia speaker** **Where you fit** Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You’ll have limitless opportunities to explore - whether that...


  • Cyberjaya, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

    **Job Details**: - Location: Cyberjaya - Contract Duration: 6 months (renewed/extended based on business needs) - Working Hour: Monday - Friday, 8.30am-5.30pm OR 9am - 6pm - Offered Salary: Up to RM 3,200.00 **Responsibilities**: **General Inquiries**: - To handle and resolve all queries relating to marketing activities. - Troubleshoot and resolve...


  • Cyberjaya, Selangor, Malaysia Shell Business Operations Full time

    This role involves managing credit risk analysis and accounts to optimize business returns. Responsibilities include credit management activities, establishing credit limits, and providing insights to influence deal structures. The position requires maintaining effective relationships with internal and external customers, approving credit limits, and driving...


  • Cyberjaya, Selangor, Malaysia Shell Business Operations Full time

    This role involves managing credit risk analysis and accounts to optimize business returns. Responsibilities include credit management activities, establishing credit limits, and providing insights to influence deal structures. The position requires maintaining effective relationships with internal and external customers, approving credit limits, and driving...


  • Cyberjaya, Selangor, Malaysia Shell Business Operations Full time

    This role involves managing credit risk analysis and accounts to optimize business returns. Responsibilities include credit management activities, establishing credit limits, and providing insights to influence deal structures. The position requires maintaining effective relationships with internal and external customers, approving credit limits, and driving...


  • Cyberjaya, Malaysia Pasxcel Full time

    We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Specialist. In this role, your primary responsibility will be to provide exceptional customer service and support to our valued customers. You will play a vital role in ensuring their satisfaction, addressing their concerns, and fostering long-term...


  • Cyberjaya, Malaysia Pasxcel Full time

    We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Specialist. In this role, your primary responsibility will be to provide exceptional customer service and support to our valued customers. You will play a vital role in ensuring their satisfaction, addressing their concerns, and fostering long-term...


  • Cyberjaya, Malaysia Pasxcel Full time

    We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Specialist. In this role, your primary responsibility will be to provide exceptional customer service and support to our valued customers. You will play a vital role in ensuring their satisfaction, addressing their concerns, and fostering long-term...


  • Cyberjaya, Selangor, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time

    Exciting Job OpportunityPosition: Customer Success Specialist (CSS) - (English & Mandarin)Location: George Town, Penang (On-site)Client Company Size:MNCSalary: RM 3,000 - RM 3,700Language Allowance: RM 300Shift: 24/7 Rotational shiftQualifications:- Education: Bachelor's Degree or Diploma in any discipline.- Language Proficiency: B2 level English, fluent in...


  • Cyberjaya, Selangor, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

    Customer Success Specialist (Admin)Work Hour : Monday to Friday I 9.00am to 6.00pm or 8.00am to 5.00pmLocation : Cyberjaya, SelangorContract Duration : 1 YearCompulsory skill set(s) : Attention to Detail, Proactive, Planning, Follow Through, ExcelNice-to-have skill set(s) : Leadership, GSAP knowledge, Presentation SkillsSalary : RM RM 2800Overview:This role...


  • Cyberjaya, Selangor, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

    Customer Success Specialist (Admin)Work Hour : Monday to Friday I 9.00am to 6.00pm or 8.00am to 5.00pmLocation : Cyberjaya, SelangorContract Duration : 6 MonthsCompulsory skill set(s) : Attention to Detail, Proactive, Planning, Follow Through, ExcelNice-to-have skill set(s) : Leadership, GSAP knowledge, Presentation SkillsSalary : RM RM 2900Overview:This...


  • Cyberjaya, Malaysia NES Fircroft Full time

    **Purpose**: The Customer Success Specialist supports our customer’s daily operations, delivering all relevant services to the customer from product ordering till collection of cash. **Accountabilities**: - Take ownership for the resolution of complaints, feedback and compliments. - Handle transaction queries, self-serve queries and general loyalty...