Customer Success Specialist

**Customer Success Specialist (Admin)** **Work Hour : Monday to Friday I 9.00am to 6.00pm or 8.00am to 5.00pm** **Location : Cyberjaya, Selangor** **Contract Duration : 6 Months** **Compulsory skill set(s) : Attention to Detail, Proactive, Planning, Follow Through, Excel** **Nice-to-have skill set(s) : Leadership, GSAP knowledge, Presentation...

**The Role**: About Customer Operations: Customer Operations is the umbrella organization for the Downstream customer-related processes, which encompasses the entire chain of customer-facing activities. We partner with more than a dozen Downstream businesses and functions, including Lubricants, Marine, Aviation, Specialties, Retail, Fleet Solutions, Trading...

**The Role**: About Customer Operations: Customer Operations is the umbrella organization for the Downstream customer-related processes, which encompasses the entire chain of customer-facing activities. We partner with more than a dozen Downstream businesses and functions, including Lubricants, Marine, Aviation, Specialties, Retail, Fleet Solutions, Trading...

**Why You Should Build Your Career At Hasbul Brothers** - Expensive opportunity to learn business strategy from a business mentor. - Talent development program. - Monthly target incentive! - Passionate team players! Hasbul Brothers is a Training & Consulting Company based in Cyberjaya, Selangor since 2011. This year, we want to guide over 5,000...

**Purpose**: The Customer Success Specialist supports our customer’s daily operations, delivering all relevant services to the customer from product ordering till collection of cash. **Accountabilities**: - Take ownership for the resolution of complaints, feedback and compliments. - Handle transaction queries, self-serve queries and general loyalty...

**Job Summary** **Responsibilities and duties** - Develop and implement effective paid advertising strategies to drive targeted traffic, lead generation, and conversions. - Study clients’ brands to plan for and develop highly effective advertising campaigns and media plans. - Analyse campaign performance data using various analytical tools and generate...

**The Role**: **Accountabilities**: Order Management: - Place and amend orders, liaising with lubricant's supply chain & credit service partners as required. - Manage delivery of orders - take ownership of delivery status enquiries and trouble-shooting; proactively track and update Business Partners as required - Handle and resolve all queries from...

**Why You Should Build Your Career At Hasbul Brothers** - Expensive opportunity to learn business strategy from a business mentor! - Allowance and panel clinic provided! - EPF/SOCSO/EIS provided! Hasbul Brothers is a leading Training & Consulting Company based in Cyberjaya, Selangor. Since our inception in 2011, we have been dedicated to empowering...

**Why You Should Build Your Career At Hasbul Brothers** - Expensive opportunity to learn business strategy from a business mentor! - Allowance benefits, Health Insurance & Panel clinic provided! - EPF/SOCSO/EIS provided! Hasbul Brothers is a leading Training & Consulting Company based in Cyberjaya, Selangor. Since our inception in 2011, we have been...

Mix of fresher and experience profile with customer service aptitude skills - SPM and above on educational qualification - Possess strong communication skills, including the ability to converse, read and write (type) effectively in the native language or language in which services are to be provided - Ability to converse, read and write effectively in...

deal directly with customers either by telephone, electronically or face to face - respond promptly to customer inquiries - handle and resolve customer complaints - obtain and evaluate all relevant information to handle product and service inquiries - provide pricing and delivery information - perform customer verifications - set up new customer accounts -...

This are some of the responsibilities you will undertake. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...

Essential Functions/Core Responsibilities - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer - Listen attentively to customer needs and concerns; demonstrate...

The SIM position is a post sales service delivery function focused on gathering, analyzing, and validating customer requirements, determining proper configurations and working with customers in understanding the service. It is a technical project management type function that also involves the ordering/tracking/installing/testing of the customer’s premise...

**Job Scope**: - Good & Experience in closing Sales. - Provide professional customer support. - Attending and communicating promptly to customer’s needs and queries. - Acknowledging and resolving customer feedback and concerns. - Good & master in following up with customer - Communicating and coordinating with team and management. - Ensure customer...

**We are looking for a Video Customer Service **Analyst** to join us!** **Location**:Cyberjaya, Malaysia **Salary**:Competitive Base + Shift Allowance + Benefits **Job Type**:Permanent, Full-time **Hours**: 40h per week on a Rotational Shift Pattern covering Mornings, Afternoons, Evenings and Weekends Nasstar is a managed service specialist. We deliver...

Customer service by telephone, mail and chat. - Creation, management and tracking of customer service tickets. - Keep the ticket tray within channel wise SL’s - Understand client policies and guidelines. - Provide customer service via telephone, mail and social media in the native and English language. - Attend and solve doubts complaints and comments to...

Responsibilities Customer Service Responsibilities list: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by...

Responsibilities Create and execute learning strategies and programs Evaluate individual and organizational development needs Implement various learning methods companywide (e.g. coaching, job-shadowing, online training) Design and deliver e-learning courses, workshops and other trainings Assess the success of development plans and help employees make the...

**Job Summary** The “Customer Experience Representative”( CER ) is a pivotal role as they will be in charge to service customers of a leading cryptocurrency exchange company who operates the worlds biggest bitcoin exchange and altcoin crypto exchange. (CER) will be responsible by answering product and service questions; suggesting information about other...