Customer Success Specialist

3 weeks ago


Cyberjaya, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time

**Exciting Job Opportunity**

**Position**: Customer Success Specialist (CSS) - (English & Mandarin)

**Location**: George Town, Penang (On-site)

**Client Company Size**: MNC

**Salary**: RM 3,000 - RM 3,700

**Language Allowance**: RM 300

**Shift**: 24/7 Rotational shift

**Qualifications**:

- **Education**: Bachelor’s Degree or Diploma in any discipline.
- **Language Proficiency**: B2 level English, fluent in Mandarin (speaking, reading, and writing).
- **Experience**: Fresh graduates are welcome Minimum 6 months customer support experience preferred. Call centre experience is a plus.

**Interpersonal Skills**:

- Strong customer service orientation and problem-solving skills.
- Active listening, positive attitude, and emotional intelligence.
- Passion for communication and interaction.
- Ability to handle queries and objections professionally.
- Continuous learning mindset and ability to receive feedback.

**Technical Skills**:

- Typing speed: 40wpm with 90% accuracy.
- Proficiency in Microsoft Windows and Office.

**Responsibilities**:

- Process payments securely and protect customer data.
- Proactively address customer concerns and escalate issues when necessary.
- Collaborate with team members to enhance customer support experiences.
- Stay updated with training and adhere to company policies.

**How to Apply**:
**Job Types**: Full-time, Fresh graduate

Pay: RM3,000.00 - RM3,700.00 per month

Schedule:

- Rotational shift

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- English (preferred)
- Mandarin (preferred)

Willingness to travel:

- 100% (preferred)



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