Customer Success Specialist
5 days ago
**The Role**:
Customer Operations make a huge impact on our customer’s experience and our businesses’ performance through our interactions. This job plays a critical role in delivering for the customer, so our customers choose Shell more often and in preference to our competitors, and ultimately generating higher returns for Shell.
**Accountabilities**:
**Card Order and Account Management**:
- Create, replace and cancel card as required.
- Update and amend card setting including product, velocity, and other details.
- Manage delivery of orders - take ownership of delivery status enquiries and trouble-shooting.
- Manage account master data amendments and enquiries.
- Liaising with other stakeholders such as sales, marketing, credit and other service partners on various services.
**Credit Management**:
- Handle credit related enquiries including payment methods & allocations, refund / write-off and credit requirements for credit assessment.
- Liaise with credit service partners for blocked and account reactivation due to overdue payment, overtrade and dormant accounts.
**General Inquiries**:
- Marketing campaign - To handle and resolve all queries relating to marketing activities.
- Transaction at station - Troubleshoot and resolve transaction related issue at station which may be due to various reasons.
**Dispute Management**:
- Own the end to end disputes process, which includes logging of dispute, undertaking initial investigation, and liaising with relevant service partner to resolve disputes. Close the loop with customer on case outcome and confirm closure of case.
**Feedback and issues**:
- Manage customer complaints, feedback and compliments. Liaise with resolution owners and other service partners as required.
- To perform service recovery to ensure corrective and preventive measures are taken before closing loop with customers.
**Online Service Support and Setup**:
- Support and proactively encourage uptake and utilization of online services.
- Act as first level support for system interface issues and errors.
- Provide guidance to customers for online system navigation.
- Assist in online services registration for system-to-system setup with existing customers.
- Assist to set up new user and amend existing user details in online system.
**Requirements**:
- Minimum Bachelor’s degree (CGPA 3.0 and above) in any field of study.
- Possess strong leadership and teamwork-based experience.
- Fresh graduates with less than 1 year working experience.
- Strong proficiency (read/write/speak) in English and Cantonese/Indonesia/Malay/ or Mandarin (depending on OU requirement)
**Disclaimer
-
Customer Success Specialist
1 week ago
Cyberjaya, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time**Exciting Job Opportunity!** **Position**: Customer Success Specialist (CSS) - (English & Mandarin) **Location**: George Town, Penang (On-site) **Client Company Size**: MNC **Salary**: RM 3,000 - RM 3,700 **Language Allowance**: RM 300 **Shift**: 24/7 Rotational shift **Qualifications**: - **Education**: Bachelor’s Degree or Diploma in any...
-
Customer Success Specialist
6 days ago
Cyberjaya, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time**Exciting Job Opportunity!** **Position**: Customer Success Specialist (CSS) - (English & Mandarin) **Location**: George Town, Penang (On-site) **Client Company Size**: MNC **Salary**: RM 3,000 - RM 3,700 **Language Allowance**: RM 300 **Shift**: 24/7 Rotational shift **Qualifications**: - **Education**: Bachelor’s Degree or Diploma in any...
-
Customer Success Specialist
7 days ago
Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time**Customer Success Specialist (Admin)** **Work Hour : Monday to Friday I 9.00am to 6.00pm or 8.00am to 5.00pm** **Location : Cyberjaya, Selangor** **Contract Duration : 6 Months** **Compulsory skill set(s) : Attention to Detail, Proactive, Planning, Follow Through, Excel** **Nice-to-have skill set(s) : Leadership, GSAP knowledge, Presentation...
-
Customer Success Specialist
4 weeks ago
Cyberjaya, Malaysia Shell Full time**The Role**: About Customer Operations: Customer Operations is the umbrella organization for the Downstream customer-related processes, which encompasses the entire chain of customer-facing activities. We partner with more than a dozen Downstream businesses and functions, including Lubricants, Marine, Aviation, Specialties, Retail, Fleet Solutions, Trading...
-
Customer Success Specialist
5 days ago
Cyberjaya, Malaysia Shell Full time**Where you fit** Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You’ll have limitless opportunities to explore - whether that means building up new areas of expertise or taking in a different...
-
Customer Success Specialist
1 week ago
Cyberjaya, Malaysia Shell Full time**The Role**: About Customer Operations: Customer Operations is the umbrella organization for the Downstream customer-related processes, which encompasses the entire chain of customer-facing activities. We partner with more than a dozen Downstream businesses and functions, including Lubricants, Marine, Aviation, Specialties, Retail, Fleet Solutions, Trading...
-
Digital Marketing Specialist
1 week ago
Cyberjaya, Malaysia Hasbul Brothers Sdn Bhd Full time**Why You Should Build Your Career At Hasbul Brothers** - Expensive opportunity to learn business strategy from a business mentor. - Talent development program. - Monthly target incentive! - Passionate team players! Hasbul Brothers is a Training & Consulting Company based in Cyberjaya, Selangor since 2011. This year, we want to guide over 5,000...
-
Customer Service Representative
1 week ago
Cyberjaya, Malaysia NES Fircroft Full time**Purpose**: The Customer Success Specialist supports our customer’s daily operations, delivering all relevant services to the customer from product ordering till collection of cash. **Accountabilities**: - Take ownership for the resolution of complaints, feedback and compliments. - Handle transaction queries, self-serve queries and general loyalty...
-
Client Success Coordinator
2 days ago
Cyberjaya, Selangor, Malaysia Awantec Full timeA successful Client Success Coordinator at Awantec will possess excellent communication and interpersonal skills. You will be responsible for performing account onboarding and ensuring seamless engagement throughout the client's lifetime.This is a fantastic opportunity for fresh graduates or professionals looking to start their career in business...
-
Presales Specialist
2 days ago
Cyberjaya, Selangor, Malaysia Dell Full timeAbout the Presales Specialist RoleThe Dell Technologies Inside Solutions Architect role offers a chance to work closely with customers and help shape the direction of our datacenter solutions. As a member of our presales team, you will collaborate with cross-functional teams to deliver tailored solutions that meet our customers' specific needs.To excel in...
-
Customer Success Spec.
2 weeks ago
Cyberjaya, Malaysia Shell Full time**The Role**: **Accountabilities**: Order Management: - Place and amend orders, liaising with lubricant's supply chain & credit service partners as required. - Manage delivery of orders - take ownership of delivery status enquiries and trouble-shooting; proactively track and update Business Partners as required - Handle and resolve all queries from...
-
Travel Customer Service
5 days ago
Cyberjaya, Malaysia Language Talent Solution Full timeMandarin-English Customer Service Specialist (Travel Project) - Location: Cyberjaya, Malaysia - Shifts: Rotational, including weekends - Responsibilities:Provide exceptional customer support for a travel-focused project, offering assistance in both Mandarin and English. Assist travelers with booking inquiries, flight reservations, hotel accommodations, and...
-
Customer Success Manager
1 week ago
Cyberjaya, Malaysia Hasbul Brothers Sdn Bhd Full time**Why You Should Build Your Career At Hasbul Brothers** - Expensive opportunity to learn business strategy from a business mentor! - Allowance and panel clinic provided! - EPF/SOCSO/EIS provided! Hasbul Brothers is a leading Training & Consulting Company based in Cyberjaya, Selangor. Since our inception in 2011, we have been dedicated to empowering...
-
Customer Success Manager
1 week ago
Cyberjaya, Malaysia Hasbul Brothers Sdn Bhd Full time**Why You Should Build Your Career At Hasbul Brothers** - Expensive opportunity to learn business strategy from a business mentor! - Allowance benefits, Health Insurance & Panel clinic provided! - EPF/SOCSO/EIS provided! Hasbul Brothers is a leading Training & Consulting Company based in Cyberjaya, Selangor. Since our inception in 2011, we have been...
-
Customer Service
5 days ago
Cyberjaya, Malaysia Empayar Ijmal Sdn Bhd (ijmal.my) Full timeJOB DESCRIPTION: Work closely with warehouse on order Fulfilment, Problematic Order and Product Replacement. Good Communication in English and BM 1-2 years experience in customer service field **Job Types**: Full-time, Permanent, Fresh graduate **Salary**: RM1,800.00 - RM3,000.00 per month **Benefits**: - Dental insurance - Flexible schedule - Free...
-
Customer Operations Specialist
5 days ago
Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time**Customer Operations Specialist - Order to Cash [ **客戶服務 (粵語 演講候選人) ]** **Oil And Gas Company** **Cyberjaya, Selangor** **6 Months Contract** **Mon - Fri, 9 am - 6 pm (OT Allowance Provided)** **RM 2500 - RM...
-
Customer Service
2 weeks ago
Cyberjaya, Malaysia Career International FOS Search Full timeMix of fresher and experience profile with customer service aptitude skills - SPM and above on educational qualification - Possess strong communication skills, including the ability to converse, read and write (type) effectively in the native language or language in which services are to be provided - Ability to converse, read and write effectively in...
-
Science Curriculum Specialist
4 days ago
Cyberjaya, Selangor, Malaysia Korean School of Malaysia Full timeScience Curriculum SpecialistWe are looking for a qualified Science Curriculum Specialist to join our team at the Korean School of Malaysia.The successful candidate will be responsible for developing and implementing science curricula that meet the needs of our students.Key Responsibilities:Design and develop science curricula that align with the Cambridge...
-
Customer Service Representative
2 weeks ago
Cyberjaya, Malaysia GrowthFn sdn bhd Full timeThis are some of the responsibilities you will undertake. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...
-
Customer Service Representative
3 days ago
Cyberjaya, Malaysia GrowthFn sdn bhd Full timeThis are some of the responsibilities you will undertake. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...