Customer Support
5 months ago
Designation Associate - Customer Support for Interpretation & Translation Support
Experience in years 0 to 5 years
Relevant Experience 0 to 5 years
Qualification High School Graduate, Diploma, Bachelor or comparable IT professional experience
Job Summary/
Overview
This position performs skilled consecutive, first-person interpretation. Work is
performed and reviewed under direct supervision, using well-defined policies and
procedures. Limited opportunity exists for exercising independent judgment and
decision-making. An incumbent refers most problems to a supervisor and generally all
non-routine problems.
Language
Proficiency
(Read / Write /
Speak)
**Mandarin/Cantonese - read/write/speaking skills**
Working hours 5 days per week (any 2 days off), Permanent night shift, shift allowances provided
Type of Role Translation Support
Work Location Tech Mahindra, Cyberjaya (Work From Office)
Key Responsibilities
and
Accountabilities
- Provides meaning-for-meaning interpreting.
- Follows interpreter protocols as per training, policies, and procedures.
- Follows all policies and procedures related to information confidentiality and
interpreter ethics.
- Attends all required training.
required for various clients.
- Maintains confidentiality as policies.
- Uses standard office equipment such as telephones, computers, copiers, and fax
machines.
browser).
- All employees are required to perform the following essential functions:
demonstrate predictable, reliable, and timely attendance; follow written and
verbal directions and complete assigned tasks on schedule; learn from
directions, observations, and mistakes; work independently or as part of a team;
interact appropriately with others including co-workers, supervisors, and
customers; and work with supervision, receiving instructions/feedback.
Knowledge, Skills
and Abilities
- Fluency in Mandarin/Cantonese & English
- Skilled at communicating, both orally and in writing in Mandarin/Cantonese &
English
JD for Customer Support Translation
- Basic understanding of linguistics and different cultures.
- Skilled in adjusting to rapidly changing circumstances
- Ability to react calmly and effectively in emergency situations
- Strong attention to detail and accuracy
- Ability to work independently and skilled at exercising initiative within the
parameter of company policies and procedures.
- Skilled at keeping supervisors informed of problems or issues
- Exceptional commitment to confidentiality
- Skilled in establishing and maintaining effective work relationships
browser)
- Ability to operate competently common office equipment including, but not
limited to computer, fax, copier, and telephone system.
**Job Type**: Contract
Pay: RM1,772.98 - RM5,960.43 per month
Schedule:
- Monday to Friday
- Night shift
-
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