![Deriv](https://media.trabajo.org/img/noimg.jpg)
Customer Support Executive
1 week ago
Job Information
Job Opening ID
- ZR_1792_JOB
Industry
- Customer Support
City
- Cyberjaya
Country
- Malaysia
As a Customer Support Executive at Deriv, you’ll be at the forefront of handling customer queries and concerns about our products. Your excellent communication skills and strong knowledge of Deriv’s products will be put to the test as you work closely with other teams to help clients with their queries. You’ll be challenged to continually develop your skills and expertise while significantly impacting the customer experience.
Through this role, you’ll have a unique opportunity to explore your niche and build your career path in specialised branches within the Customer Service department, including Training, Quality & Process, and Reputation Management, among others.
**Your challenges**
- Identify and resolve customer experience issues on our website and platforms by collaborating with cross-functional teams to implement solutions that optimise user journeys.- Gather customer feedback and provide suggestions for improvement, with a focus on driving customer satisfaction and loyalty.
- Performing back office duties as required. They may involve updating customer records and ensuring compliance with KYC (Know Your Customer), AML (Anti-Money Laundering), and due diligence controls according to relevant regulations and policies.
Senior CS executives are expected to:
- Proactively provide leadership and guidance to our existing Customer Support Executives by acting as the point of contact for any customer-related issues or escalations between Executives and Team Leads.
- Collaborate with the Customer Support Training team to provide SOP or product-related updates and conduct necessary first-hand training.
**Requirements**:
- Good communication skills and a problem-solving approach
- A positive, empathetic, and professional attitude
- Willingness to work in rotating shifts and on weekends and public holidays
- An ability to work independently in a fast-paced environment and navigate changes efficiently
- Excellent spoken and written English and Cantonese communication skills
**What’s good to have**
- Experience working with customer service
- Skilled in using CRM tools, including Live Chat, and translation tools for various languages
- Previous experience within the FX, Crypto, Trading, or Banking industry
- Good understanding of financial products
- Proficiency in other languages such as Mandarin, Hindi, Urdu, Sinhala etc.
**Benefits**:
- Market-based salary
- Internal growth and career advancement opportunities
- The best workplace you can possibly imagine — a gorgeous 5-storey building including a rooftop garden, a gym, squash court, yoga room, barbecue pit, jam studio, and a lot more
- A chance to work with top talent from across the globe (70+ nationalities)
- Ample team-building and bonding activities
- Great overseas travel opportunities
- Competitive salary and annual performance bonus
- A range of health benefits
- Casual dress code
LI-Onsite
-
Customer Support Executive
2 weeks ago
Cyberjaya, Malaysia Deriv.com Full time**Why work at Deriv** For 25 years, Deriv has been committed to making online trading accessible to anyone, anywhere. Trusted by over 2.5 million traders worldwide, the company offers an expansive range of trade types and boasts over 200 assets across popular markets on its award-winning, intuitive trading platforms. With a workforce of more than 1,400...
-
Customer Support
2 days ago
Cyberjaya, Malaysia Horuz Technology Sdn Bhd Full timeRespond to customer inquiries via chat in a timely and professional manner. - Provide accurate information about our products and services to customers. - Troubleshoot and resolve customer issues, escalating complex problems to appropriate departments when necessary. - Maintain a high level of customer satisfaction by ensuring all interactions are handled...
-
Customer Support
1 week ago
Cyberjaya, Selangor, Malaysia Abhidi Solution Full timeAssociate - Customer Support for Interpretation & Translation Support A Customer Support Translator who is proficient in Mandarin or Cantonese typically has a crucial role in bridging the language gap between the company and its Mandarin or Cantonesespeaking customers. Provides meaningformeaning interpreting. Follows interpreter protocols as per training,...
-
Customer Support
1 week ago
Cyberjaya, Malaysia Infosight Consuting Full timeDesignation Associate - Customer Support for Interpretation & Translation Support Experience in years 0 to 5 years Relevant Experience 0 to 5 years Qualification High School Graduate, Diploma, Bachelor or comparable IT professional experience Job Summary/ Overview This position performs skilled consecutive, first-person interpretation. Work...
-
Customer Support
1 week ago
Cyberjaya, Malaysia INFOSIGHT Solutions Full timeDesignation **Associate - Customer Support for Interpretation & Translation Support** Experience in years 0 to 5 years Relevant Experience 0 to 5 years Qualification High School Graduate, Diploma, Bachelor or comparable IT professional experience Job Summary/ Overview This position performs skilled consecutive, first-person interpretation. Work is...
-
Finance Executive
2 months ago
Cyberjaya, Malaysia CXL Executive Sdn Bhd Full time**FINANCE EXECUTIVE - OFFICE HOUR/IMMEDIATE HIRING** - Location: Jalan Teknorat, Cyberjaya - Basic Salary: RM 3,520 + OT (if needed) - Can start immediately: December 2023 - Working Hour: 8.30 am - 5.30 pm - Working Days: Monday - Friday **REQUIREMENTS** - Minimum 3 - 4 years of relevant working experience with Degree holder and above - 5-6 years of...
-
Customer Support
1 week ago
Cyberjaya, Selangor, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full timeJob Description: We are seeking a motivated and customer-focused individual to join our IT support helpdesk team. As a fluent Cantonese speaker, you will play a crucial role in providing technical assistance and support to our Cantonese-speaking users.Responsibilities: Troubleshoot technical issues related to hardware, software, and network connectivity for...
-
Customer Support
1 week ago
Cyberjaya, Selangor, Malaysia Infosight Consuting Full timeDesignation Associate - Customer Support for Interpretation & Translation SupportExperience in years 0 to 5 yearsRelevant Experience 0 to 5 yearsQualification High School Graduate, Diploma, Bachelor or comparable IT professional experienceJob Summary/OverviewThis position performs skilled consecutive, first-person interpretation. Work isperformed and...
-
Customer Support
1 week ago
Cyberjaya, Selangor, Malaysia INFOSIGHT Solutions Full timeDesignationAssociate - Customer Support for Interpretation & Translation SupportExperience in years0 to 5 yearsRelevant Experience0 to 5 yearsQualificationHigh School Graduate, Diploma, Bachelor or comparable IT professional experienceJob Summary/ OverviewThis position performs skilled consecutive, first-person interpretation. Work is performed and reviewed...
-
Customer Support Translater
1 week ago
Cyberjaya, Selangor, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full timeProblem Solving: Resolving customer issues, complaints, and escalations effectively while maintaining a high level of customer satisfaction.- Language Proficiency: Fluent in Mandarin or Cantonese, with the ability to communicate clearly and effectively in both written and verbal forms.- Documentation: Accurately documenting customer interactions, including...
-
Finance Assistant Executive
1 week ago
Cyberjaya, Selangor, Malaysia CXL Executive Full timePosition : Finance Assistant Exec - G5Work Location: CyberjayaWorking Hours: Monday - Friday / 08.30am pmSalary : RM3300 - RM 3500 (Fixed)Intake : August 2023 (Prefer with someone currently not working)Contract Duration : 6 month contract first(Renew based on performance) Deliver responsive services to customers and stakeholders in alignment with the GSC...
-
Customer Support
1 week ago
Cyberjaya, Selangor, Malaysia Trinity workforce Solution Full timeCustomer Support - Language Interpreter (Mandarin/Cantonese Speaker)(Night Shift)Salary: RM4000 - RM5000working hours: 9PM - 6AM / 10PM - 7AM**Job responsibilities: - * Provides meaningformeaning interpreting. Follows interpreter protocols as per training, policies, and procedures. Follows all policies and procedures related to information confidentiality...
-
Customer Support + Translator
2 weeks ago
Cyberjaya, Malaysia Abhidi Solution Full time**Associate - Customer Support for Interpretation & Translation Support** - A Customer Support Translator who is proficient in Mandarin or Cantonese typically has a crucial role in bridging the language gap between the company and its Mandarin or Cantonese-speaking customers. - Provides meaning-for-meaning interpreting. - Follows interpreter protocols as per...
-
Technical Customer Support
1 week ago
Cyberjaya, Selangor, Malaysia MSC Trustgate Sdn Bhd Full timeResponsibilities: To handle and respond to enquiries and liaisons with customers To be responsible in resolving customer support issues To raise internal work requests to ensure customer requests, enquiries aboutproducts and services are met and internal requests are followed up in the interestof customer satisfactions. To effectively assist the Manager in...
-
Executive Customer Service
1 week ago
Cyberjaya, Malaysia 1Millennium International Sdn Bhd Full time**Job Description for Customer Services Executive** As a Customer Services Executive, you will be responsible for ensuring exceptional customer satisfaction by addressing inquiries, resolving issues, and providing support through various communication channels. Your primary goal is to uphold the company's reputation for outstanding customer service and...
-
Customer Support + Translator
1 week ago
Cyberjaya, Selangor, Malaysia Abhidi Solution Full timeAssociate - Customer Support for Interpretation & Translation Support A Customer Support Translator who is proficient in Mandarin or Cantonese typically has a crucial role in bridging the language gap between the company and its Mandarin or Cantonesespeaking customers. Provides meaningformeaning interpreting. Follows interpreter protocols as per training,...
-
Operation and Proximity Support Analyst
1 week ago
Cyberjaya, Selangor, Malaysia CXL Executive Sdn Bhd Full timePosiiton :Operation and Proximity Support Analyst - G5Work Location:CyberjayaWorking Hours: Monday - Friday / 08.30am pmSalary: RM3400 (Fixed)Intake: July 2023 (Prefer with someone currently not working)Contract Duration: 12 month contract (Renew based on performance) To provide the proximity support and technical assistance for incidents relating to...
-
Customer Support + Translator
1 week ago
Cyberjaya, Selangor, Malaysia Abhidi Solution Full timeAssociate - Customer Support for Interpretation & Translation Support A Customer Support Translator who is proficient in Mandarin or Cantonese typically has acrucial role in bridging the language gap between the company and its Mandarin orCantonese-speaking customers. Provides meaningformeaning interpreting. Follows interpreter protocols as per training,...
-
Customer Support- Translator
2 weeks ago
Cyberjaya, Malaysia JP CALIBER SDN BHD Full time**Customer Support Translator (Permananet)** Language: English & Mandarin/Canotnese Location: Tech Mahindra office - Global Solution Centre (**Cyberjaya**) Department: Healthcare **Working hours**: 7pm-4pm 5 working days (Mon-Fri) - Supporting Japanese Market - Mandarin speakers will be translating from doctors to patient - Based in US - Translate to...
-
Finance Executive
1 week ago
Cyberjaya, Selangor, Malaysia CXL Executive Sdn Bhd Full timeFINANCE EXECUTIVE - OFFICE HOUR/IMMEDIATE HIRING Location: Jalan Teknorat, Cyberjaya Basic Salary: RM 3,520 + OT (if needed) Can start immediately: December 2023Working Hour: 8.30 am pm Working Days: Monday FridayREQUIREMENTS Minimum 4 years of relevant working experience with Degree holder and above 56 years of relevant working experience with a relevant...