Customer Success Specialist

4 days ago


Cyberjaya, Malaysia NES Fircroft Full time

**Job Summary**:
Customer Success Specialist (CSS) is empowered to manage customer experience, relationship and satisfaction across the end-to-end journey of our customers.

**Accountabilities**:

- Deliver end-to-end customer support, from contract and account set-up, to order and payment.
- Accountable for Bid and Tender, Contract Management, Pricing, Data Integrity Management, enforcing company’s policy and contracts.
- Responsible for Order Management, Dispute Management, Credit Management, ensuring invoices are correct and paid on time.
- Manage existing customer portfolio of business, customer relationship virtually
- Analyse P&L reports and identify areas of underperformance.

**Requirements**:

- Bachelors Degree in Business related majors.
- Fresh graduates are encouraged to apply.
- Attention to details when dealing with Data Management.

**Job Types**: Full-time, Permanent

Pay: Up to RM3,500.00 per month

Schedule:

- Fixed shift
- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (preferred)



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