Customer Success Specialist
1 week ago
Details:
- Location: Cyberjaya
- Working Hour: Monday to Friday, 9.00 am to 6.00 pm
OR 8.00 am to 5.00pm - Offered Salary: RM 3,168
Order Management:
- Place and amend orders, liaising with fuels & lubricants supply chain & credit service partners as required.
- Manage delivery of orders take ownership of delivery status enquiries and troubleshooting; proactively track and update Business Partners as required.
- Handle and resolve all queries from Customers Schedule standard and nonstandard orders.
Block Order Management:
- Monitor open orders, review order status and action blocked orders.
- Handle basic Customer credit enquiries on cash allocation and debt collection, including direct debit rejections, allocations, refund/writeoff/write on management.
General Inquiries:
- Handle New Business
- Receive request for information or quotation from potential new Customers and connect them to the appropriate contact.
- Own the end to end Disputes process, which includes logging of dispute, undertaking initial investigation and root cause analysis, liaising with key interfaces to resolve disputes.
- Close the loop with Customer on case outcome and confirm closure of case
Feedback and Issues:
- Manage Customer complaints, feedback and compliments.
- Liaise with resolution owners, and other Service Partners as required.
- Close the loop with customers.
- Manage and monitor Retailer/Distributor/Reseller complaints through to resolution.
- Ensure ordering issues are visible and managed in accordance to service level agreement.
- Support and proactively encourage uptake and utilization of online services.
- Assist in online services setup for systemtosystem setup with existing Customers.
Skills & Requirements:
- Graduates with Bachelor Degree in related field.
- Good understanding in Supply Chain and Logistic operation.
- 1+ years experience in a relevant field.
- Good command of English.
- Excellent knowledge of MS Office Word and Excel.
- Strong interpersonal and communication skills.
- Attention to details.
Open to fresh graduates.
Job Type:
Contract
Contract length: 12 months
Salary:
RM3,168.00 per month
Ability to commute/relocate:
- Cyberjaya: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Language:
- English (preferred)
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