Customer Success Specialist

4 days ago

Cyberjaya, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

**Job Details**:

- Location: Cyberjaya
- Contract Duration: 6 months
- Working Hour: Monday - Friday, 8am - 5pm or 9am - 6pm
- Offered Salary: Up to RM 2,900

**Responsibilities**:

- Manage customer experience, relationship and satisfaction across the end-to-end journey of customers.
- Delivers end-to-end customer support, from contract and account set-up, through to order and payment.
- Will be accountable for a certain customer portfolio to take ownership, drive accountability, and demonstrate and communicate improvements for customer journey.
- Focus on some or all the accountabilities below, depending on the respective business size and complexity;
- Deal Management (accountable for Bid and Tender, Contract Management, Pricing, Master Data, Data Integrity Management, enforcing company’s policy and contracts, Ensuring compliance).
- Order to Cash (responsible for Order Management, Touchless Support and Set-up, Dispute Management, Credit Management, ensuring invoices are correct and paid on time, building strong relationships and creating partners (customers) for life, understand customer’s issues and to drive resolution and improvements).
- Sales Support (Manage existing customer portfolio of business, Manage customer relationship virtually, Analyst P&L reports and identify, manage areas of underperformance, Champion the SPANCOP sales process with a strategic mindset, Manage key sales process steps as agreed with respective business, Data-driven sales recommendation)
- Working proficiency in English - Strong Communication and Influencing skills - Previous experience in data Analytics & Insights and Digital environment - Demonstrated ability and commitment to build Customer Success - Knowledge of Customer Centric Design - A good understanding of Commercial & Economic Acumen and Value Chain methodology - The ability to lead and drive Continuous Values - Attention to details when dealing with Data Management and high focus on Compliance - Proven experience in Contract Management - Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base

**Skills & Requirements**:

- Graduates with Bachelor Degree in related field.
- Demonstrate strong Customer Language Proficiency and experience in managing Customer Relationship and Customer Success.
- Working proficiency in English.
- Strong Communication and Influencing skills.
- Previous experience in data Analytics & Insights and Digital environment.
- Demonstrated ability and commitment to build Customer Success.
- Knowledge of Customer Centric Design.
- A good understanding of Commercial & Economic Acumen and Value Chain methodology.
- Attention to details when dealing with Data Management and high focus on Compliance.
- Proven experience in Contract Management.
- Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base.
- **Open to fresh graduates.**

**Job Type**: Contract
Contract length: 6 months

Pay: RM2,500.00 - RM2,900.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

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