Customer Service Representative
4 days ago
Vacancy: Customer Service - Mandarin Speaker
Location: Cyberjaya, Malaysia.
**Salary**: Basic RM 4500
Joining Date: 8th April & 15th April
Project : Travel Account
Shifts: Rotational Shift
Head Counts: 15
Education: Diploma or Bachelor's Degree
Experience: Min Requirement of 6 month of Customer Service experience
**Responsibilities**:
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain basic knowledge of client Services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Bachelor's Degree or Diploma with 6 months of customer service experience
- Courteous with strong customer service orientation
- Computer navigation skills and PC Knowledge.
**Job Types**: Full-time, Permanent
**Salary**: RM4,500.00 per month
Supplemental pay types:
- 13th month salary
Application Question(s):
- The job location is Cyberjaya, are you willing to work at the job location?
**Education**:
- STM/STPM (required)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- Mandarin (required)
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