Customer Service Representative

5 months ago


Cyberjaya, Malaysia GrowthFN Sdn Bhd Full time

Vacancy: Customer Service - Mandarin Speaker

Location: Cyberjaya, Malaysia.

**Salary**: Basic RM 4500

Joining Date: 8th April & 15th April

Project : Travel Account

Shifts: Rotational Shift

Head Counts: 15

Education: Diploma or Bachelor's Degree

Experience: Min Requirement of 6 month of Customer Service experience

**Responsibilities**:

- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain basic knowledge of client Services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Bachelor's Degree or Diploma with 6 months of customer service experience
- Courteous with strong customer service orientation
- Computer navigation skills and PC Knowledge.

**Job Types**: Full-time, Permanent

**Salary**: RM4,500.00 per month

Supplemental pay types:

- 13th month salary

Application Question(s):

- The job location is Cyberjaya, are you willing to work at the job location?

**Education**:

- STM/STPM (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Mandarin (required)



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