Travel Customer Services Representative
4 weeks ago
**Job Overview**
We seek a passionate and enthusiastic Travel Customer Services Representative (Taiwanese Speaker) to join our exceptional team. As a key member of our team, you will play a pivotal role in delivering world-class support to our esteemed clients from the comfort of your home. With your fluency in Taiwanese and unwavering commitment to customer satisfaction, you will leave an unforgettable impression on every interaction.
**Responsibilities**:
- Provide comprehensive travel assistance, including flight bookings, hotel reservations, visa arrangements, and itinerary planning
- Resolve customer queries and handle complaints promptly and effectively
- Build strong relationships with clients, fostering trust and loyalty
- Follow up on customer requests, ensuring timely resolution and satisfaction
- Maintain detailed records of customer interactions and transactions
**Qualifications**:
- Native fluency in Taiwanese and English, with excellent communication skills
- Strong interpersonal and communication skills
- Exceptional problem-solving and conflict resolution abilities
- Professional demeanor and a positive attitude
- Passion for delivering remarkable customer service
- Basic knowledge of travel industry concepts and terminology is preferred
**工作概述**
我們正在尋找一位熱情且充滿熱忱的旅遊客服代表(會說台語)加入我們傑出的團隊。作為我們團隊中的重要成員,您將在提供世界級的支援給我們備受尊敬的客戶上面扮演關鍵的角色,而且您可以在家裡舒適地工作。憑藉您流利的台語能力和對客戶滿意度的堅定承諾,您將在每一次互動中留下令人難忘的印象。
**職責**
- 接聽來電並回覆說台語的客戶的電子郵件
- 提供全面的旅遊協助,包括機票預訂、飯店預訂、簽證安排及行程規劃
- 即時解決客戶疑問並有效處理投訴
- 與客戶建立牢固的關係,培養信任和忠誠度
- 追蹤客戶要求,確保及時解決並獲得滿意度
- 詳細記錄客戶互動和交易
**資格**
- 台語和英語母語流利,具備優異的溝通技巧
- 強大的應對進退和溝通技巧
- 卓越的解決問題和衝突解決能力
- 專業的態度和積極的心態
- 熱愛提供卓越的客戶服務
- 具備旅遊產業概念和術語的基本知識者優先
Pay: RM2,500.00 - RM4,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Care Specialist: 1 year (required)
**Language**:
- Mandarin (required)
- English (required)
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