Customer Service Executive

1 week ago


Cyberjaya, Malaysia TASA Solutions Sdn Bhd Full time

**Job Summary**
The “Customer Experience Representative”( CER ) is a pivotal role as they will be in charge to service customers of a leading cryptocurrency exchange company who operates the worlds biggest bitcoin exchange and altcoin crypto exchange. (CER) will be responsible by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer inquiries to ensure customer satisfaction.

**Responsibilities**
- Greet customers warmly and ascertain problem or reason for calling
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle queries, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

**Requirements**:

- Minimum of one (1) years experience in Customer Service/Retail from banking or finance industries.
- Bachelor degree or above i.e. fresh graduates accepted, provided they have Accounting / Finance / Banking education
- Ability to multitask, flexible to work on rotational shifts, prioritize and manage time effectively
- **Ability to converse with an American / British accent**

**Benefits**
- EPF / SOCSO
- Annual Leave
- Medical Leave
- Parking allowances
- Work from home
- Training Provided

**Salary**: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development
- Work from home

Schedule:

- Holidays
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Cyberjaya: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- British / American Accent (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)



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