Customer Service Representative

3 weeks ago


Cyberjaya, Malaysia E-infomedia Solutions Sdn Bhd Full time

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Keep the customer’s privacy and protect customer information
- Meet personal/team qualitative and quantitative targets
- Handle simple to difficult inquiries in a given span of time
- Manage different types of callers in a given span of time
- Achieve the given metrics in accordance to the center’s commitment to client

**MINIMUM REQUIREMENTS**

Educational Requirements:

- If Local Malaysian: Completed SPM preferably with at least one (1) year work experience (any field) but not required o Foreigner (MDEC Requirements)
- Bachelor’s Degree Graduate - preferably with at least one (1) year work experience (any field) but not required
- Diploma Graduate - must have at least three (3) years work experience
- Professional / Non-Professional Certificate - must have at least five (5) years work experience
- High School Graduate - must have at least eight (8) years work experience
- Knowledge of customer service practices and principles

**Salary**: RM3,000.00 - RM3,500.00 per month

Schedule:

- Monday to Friday

**Education**:

- Diploma/Advanced Diploma (preferred)
**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)



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