Current jobs related to Cx Support Specialist - Cyberjaya, Selangor - Yinson
-
Service Delivery Manager
3 months ago
Cyberjaya, Selangor, Malaysia NTT Full timeMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Service...
-
Technical Writer IT Specialist
7 days ago
Cyberjaya, Selangor, Malaysia Experian Full timeAbout ExperianWe are a global information services company, empowering consumers and our clients to manage their data with confidence. Our mission is to help individuals take financial control, businesses make smarter decisions, and organizations prevent identity fraud and crime.We have a diverse team of 17,800 people operating across 44 countries, and we're...
-
Risk Management Specialist, APAC Operations
7 days ago
Cyberjaya, Selangor, Malaysia Royal Bank of Canada> Full timeJob SummaryThe role is responsible for overseeing the operational risk management framework across the APAC Business & Client Services group, supporting the Head of APAC Operations with control oversight. The incumbent will collaborate with the European and APAC Leadership Team to ensure that consistent processes, procedures, and controls are implemented to...
-
Cyberjaya, Selangor, Malaysia Royal Bank of Canada> Full timeJob SummaryWe are seeking a highly skilled Senior Administrator to join our Banking and Treasury Operations team. As a key member of our team, you will be responsible for providing administrative support to our treasury operations, ensuring the smooth execution of financial transactions and maintaining accurate records.Key ResponsibilitiesProcess loan and...
-
Cyberjaya, Selangor, Malaysia Royal Bank of Canada> Full timeJob SummaryJob DescriptionWhat is the Opportunity?The Royal Bank of Canada is seeking a highly skilled and experienced Treasury Operations Administrator to join our team. As a key member of our operations team, you will be responsible for providing exceptional support to our clients and stakeholders by ensuring the smooth and efficient execution of treasury...
-
Senior Administrator, Client Data Management
1 month ago
Cyberjaya, Selangor, Malaysia Royal Bank of Canada Full timeJob SummaryJob DescriptionWhat is the opportunity?Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. They are among a small group of highly rated global banks and are recognized time and...
-
Cyberjaya, Selangor, Malaysia Dell Full timeAbout the RoleWe are seeking a highly skilled Regional Information Security and Data Protection Consultant to join our Governance, Risk & Compliance team in Malaysia. As a key member of our team, you will play a critical role in driving information security, data protection, and privacy strategies and compliance initiatives for Dell's operations in the...
-
Administrator, Banking and Treasury Operations
2 weeks ago
Cyberjaya, Selangor, Malaysia Royal Bank of Canada Full timeJob SummaryJob DescriptionWhat is the opportunity?Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. They are among a small group of highly rated global banks and are recognized time and...
-
Cyberjaya, Selangor, Malaysia Royal Bank of Canada Full timeJob SummaryJob DescriptionWhat is the opportunity?Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. They are among a small group of highly rated global banks and are recognized time and...
-
Senior Administrator, Cash Management
2 months ago
Cyberjaya, Selangor, Malaysia Royal Bank of Canada Full timeJob SummaryJob DescriptionWhat is the opportunity?Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. They are among a small group of highly rated global banks and are recognized time and...
-
Helpdesk Support
3 months ago
Cyberjaya, Malaysia AMK Full timeWe are looking for Help Desk Support Specialists to provide 24/7 support, including weekends and public holidays. Their primary responsibility will be to deliver excellent customer service by offering technical assistance to end-users of the system. Training will be provided! Job Details: - Provide first-level technical support and troubleshooting...
-
T&c Manager
3 months ago
Cyberjaya, Malaysia Promatrix DC Solution Sdn Bhd Full timeManaging the Commissioning process from site selection process for vendor onboarding, organizing commissioning workshops, technical due diligence design review, developing commissioning strategy and plan, attending factory & site acceptance testing, technical issues resolution, commissioning close out and turn over process. - To plan, coordinate and manage...
-
Customer Success Specialist
3 months ago
Cyberjaya, Malaysia NES Fircroft Full time**Job Summary**: Customer Success Specialist (CSS) is empowered to manage customer experience, relationship and satisfaction across the end-to-end journey of our customers. **Accountabilities**: - Deliver end-to-end customer support, from contract and account set-up, to order and payment. - Accountable for Bid and Tender, Contract Management, Pricing, Data...
-
Specialist - Procurement Support Operations
3 months ago
Cyberjaya, Malaysia AIA Full timeAt AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...
-
Application Support Specialist
4 months ago
Cyberjaya, Malaysia Kamlax Global Technologies SDN BHD Full timeJob Description (JD) Key Skills / Knowledge and Behaviors (if applicable) Application Services - To perform L1/L2 problem investigation - problem identification, root cause analysis, solution definition, SIT/UAT and implementation. - Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems. - Design...
-
Specialist - Development Support Sg
4 months ago
Cyberjaya, Malaysia AIA Full timeAt AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live...
-
Travelling Customer Support Specialist
4 months ago
Cyberjaya, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time_**Working hours - 24/7 Rotation shift basis - Morning, Afternoon, Night shift**_ - **Location - Cyberjaya (Nearby MRT Cyberjaya)**_ - **Type : PERMANENT**_ **Responsibilities**: - Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. - This position provides...
-
Specialist - P2p Procurement Support Operations
3 months ago
Cyberjaya, Malaysia AIA Full timeAt AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...
-
Specialist - Policy Member Maintenance
3 months ago
Cyberjaya, Malaysia AIA Full timeAt AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live...
-
Customer Success Specialist
4 months ago
Cyberjaya, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time**Exciting Job Opportunity!** **Position**: Customer Success Specialist (CSS) - (English & Mandarin) **Location**: George Town, Penang (On-site) **Client Company Size**: MNC **Salary**: RM 3,000 - RM 3,700 **Language Allowance**: RM 300 **Shift**: 24/7 Rotational shift **Qualifications**: - **Education**: Bachelor’s Degree or Diploma in any...
-
Customer Success Specialist
4 months ago
Cyberjaya, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time**Exciting Job Opportunity!** **Position**: Customer Success Specialist (CSS) - (English & Mandarin) **Location**: George Town, Penang (On-site) **Client Company Size**: MNC **Salary**: RM 3,000 - RM 3,700 **Language Allowance**: RM 300 **Shift**: 24/7 Rotational shift **Qualifications**: - **Education**: Bachelor’s Degree or Diploma in any...
-
Student Engagement and Admissions Specialist
4 months ago
Cyberjaya, Malaysia Pasxcel Full timeWe are seeking a proactive and empathetic Student Engagement and Admissions Specialist to join our team. This role is essential in building strong relationships with prospective students and their families, understanding their unique needs, and guiding them through the enrollment process with personalised support. **Responsibilities**: - Engage in...
-
Customer Service Specialist
3 months ago
Cyberjaya, Malaysia Pasxcel Full timeWe are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Specialist. In this role, your primary responsibility will be to provide exceptional customer service and support to our valued customers. You will play a vital role in ensuring their satisfaction, addressing their concerns, and fostering long-term...
-
Cp Specialist
4 months ago
Cyberjaya, Malaysia Shell Full time**Where you fit**: The CP/SC Specialist - Materials Data Operations have the opportunity to maintain and develop master data required to procure materials and services consumed by various Shell Assets in different lines of businesses including upstream, downstream, and integrated gas assets. This position will primarily deal with data cleanse operation for...
-
Cp Specialist
3 months ago
Cyberjaya, Malaysia Shell Full time**Where you fit**: The CP/SC Specialist - Materials Data Operations have the opportunity to maintain and develop master data required to procure materials and services consumed by various Shell Assets in different lines of businesses including upstream, downstream, and integrated gas assets. This position will primarily deal with data cleanse operation for...
-
Customer Service Specialist
4 months ago
Cyberjaya, Malaysia Pasxcel Full timeWe are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Specialist. In this role, your primary responsibility will be to provide exceptional customer service and support to our valued customers. You will play a vital role in ensuring their satisfaction, addressing their concerns, and fostering long-term...
-
Application Support Specialist
4 months ago
Cyberjaya, Malaysia DHL Information Services (Asia-Pacific) Sdn. Bhd. Full timeRuns more than 7700 servers; - Processes 9 million shipment information messages per day; Bachelor's or Equivalent
-
Lead Specialist
3 months ago
Cyberjaya, Malaysia AIA Full timeAt AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live...
-
Japanese Native
4 months ago
Cyberjaya, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time_**Working hours - 24/7 Rotation shift basis - Morning, Afternoon, Night shift**_ - **Location - Cyberjaya (Nearby MRT Cyberjaya)**_ - **Eligibility - Valid passport / Native Japan ONLY**_ - **Type : PERMANENT**_ **Responsibilities**: - Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending...
-
Taiwanese Speaker
4 months ago
Cyberjaya, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time_**Working hours - 24/7 Rotation shift basis - Morning, Afternoon, Night shift**_ - **Location - Cyberjaya (Nearby MRT Cyberjaya)**_ - **Type : PERMANENT**_ - **Salary : RM4,500 + Shift RM300 +KPI Allowance RM300 + RM200 Housing Allowance**_ - **Visa and Employment Pass provided**_ **Responsibilities**: - Customer Service position interfaces with customers...
Cx Support Specialist
3 months ago
Date Posted:2 May 2024
Legal Entity:
Green EV Charge Sdn Bhd
Job Function:Support
Location:Cyberjaya
Employment Type:Permanent- Join one of the world's leading energy solutions providers and discover how you can grow with Yinson no matter where you are in your career.
- Yinson is passionate about meeting the world's energy demands in a sustainable way. To achieve this, we believe in attracting great employees through the creation of a vibrant, progressive workplace that puts people first. We're always on the lookout for experienced and passionate individuals to be part of the team, working and collaborating effectively to make a difference and create impact with individuals, corporations, governments and the business world.
So what are you waiting for? Join us now
Who are we?
- Yinson GreenTech is a wholly owned subsidiary of Yinson Holdings Berhad, a public limited liability company, incorporated and domiciled in Malaysia, and listed on the Main Market of Bursa Malaysia.
- YGT is a green technologies solutions provider delivering clean, integrated and technologyenhanced ecosystems and services across the marine, mobility and infrastructure segments.
- YGT's strategic investments currently include an advanced hydrofoil system for electric vessels, ebikes with swappable batteries, autonomous technology for electric vehicles and vessels, marine energy storage solutions and electric vehicle charging.
- YGT currently has five main brands: MarinEV, ChargEV, DrivEV, RydeEV and DigitalEV
Key Responsibilities:
- Implement and refine seamless chatbot technologies to enhance customer service.
- Develop and enforce disciplined recovery and resolution management protocols for customer issues.
- Lead proactive efforts to understand and mitigate customer pain points through direct engagement and research.
- Utilize predictive analytics and customer feedback to preemptively address potential service issues.
- Serve as a companywide advocate for customer experience, ensuring a cohesive and endtoend focus on customer satisfaction.
- Embrace a digitalfirst approach, aiming to make our services and products intuitive and seamless for customers.
- Demonstrate relentless commitment to customer satisfaction, empathizing with customer scenarios, and communicating urgency and feedback across the organization.
Skills & Experiences:
- Reading, Writing and Speaking in Mandarin.
- Bachelor's degree in business administration, communications, or a related field, or equivalent practical experience in customer support or service roles.
- Experience with customer service analytics tools.
- Background in conducting and analyzing customer feedback, interviews, and research to guide customer support strategies.
What can we offer?
- You will be working in a culturally diverse organisation which fosters teamwork and mutual support. Our dynamic workplace not only encourages people to be innovative, creative, and open but is also geared to realising ambition. We provide mentorship and coaching to our employees in developing their professional career with us.
- Yinson offers an excellent package of benefits and has offices located in a prime location in the City allowing for easy travel to and from work. Working hours are flexible with numerous company events held during the year.
