Application Support Specialist
5 days ago
Job Description (JD)
Key Skills / Knowledge and Behaviors (if applicable)
Application Services
- To perform L1/L2 problem investigation - problem identification, root cause analysis, solution definition, SIT/UAT and implementation.
- Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems.
- Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis.
- Provide input to the implementation, backup and roll-back plans.
- Act as a technical resource for internal and external projects.
- Follow appropriate departmental and bank procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
- Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers.
Documentation
- Ensure incidents and problems are up-to-date
- Ensure all technical and non-technical documentation is up-to-date
- Contribute to management reports
Team Development
- Share / spread knowledge with team members as well as internal teams
- Pro-active in maintaining and increasing the teams technical knowledge
- Coach and develop team members
Functional Skills & Experiences
- Knowledge and experience in Trade Finance system with good business functional experience would be an added advantage
- Extensive problem solving and debugging skills
- Experience in providing services to agreed SLA’s and OLA’s
- Experienced in Problem and Incident Management
- Good interpersonal and communication skills
Technical Skills & Experiences
- Experience with supporting multi-tier infrastructures
- Manage technical team and architect custom solutions
- Possess strong technical knowledge in
**Job Types**: Full-time, Permanent, Contract
Pay: RM5,000.00 - RM7,000.00 per month
**Benefits**:
- Dental insurance
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
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