Application Support Specialist

3 weeks ago


Cyberjaya, Malaysia Kamlax Global Technologies SDN BHD Full time

Job Description (JD)

Key Skills / Knowledge and Behaviors (if applicable)

Application Services
- To perform L1/L2 problem investigation - problem identification, root cause analysis, solution definition, SIT/UAT and implementation.
- Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems.
- Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis.
- Provide input to the implementation, backup and roll-back plans.
- Act as a technical resource for internal and external projects.
- Follow appropriate departmental and bank procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
- Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers.

Documentation
- Ensure incidents and problems are up-to-date
- Ensure all technical and non-technical documentation is up-to-date
- Contribute to management reports

Team Development
- Share / spread knowledge with team members as well as internal teams
- Pro-active in maintaining and increasing the teams technical knowledge
- Coach and develop team members

Functional Skills & Experiences
- Knowledge and experience in Trade Finance system with good business functional experience would be an added advantage
- Extensive problem solving and debugging skills
- Experience in providing services to agreed SLA’s and OLA’s
- Experienced in Problem and Incident Management
- Good interpersonal and communication skills

Technical Skills & Experiences
- Experience with supporting multi-tier infrastructures
- Manage technical team and architect custom solutions
- Possess strong technical knowledge in

**Job Types**: Full-time, Permanent, Contract

Pay: RM5,000.00 - RM7,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus


  • Technical Support

    3 weeks ago


    Cyberjaya, Malaysia Terrabit Consulting Full time

    Primary Skills: Application support, Linux, SQL Query Task Description: 1. Strong knowledge and experience working in Unix/ Linux environment. Familiar with Unix/ Linux commands and shell Scripting. 2. Strong knowledge and experience in Oracle SQL query language. 3. Knowledge in monitoring tools such as zabbix, grafana and etc. 4. BY WMS Technical...


  • Cyberjaya, Malaysia DHL Information Services (Asia-Pacific) Sdn. Bhd. Full time

    Runs more than 7700 servers; - Processes 9 million shipment information messages per day; Bachelor's or Equivalent

  • Helpdesk Support

    2 months ago


    Cyberjaya, Malaysia AMK Full time

    We are looking for Help Desk Support Specialists to provide 24/7 support, including weekends and public holidays. Their primary responsibility will be to deliver excellent customer service by offering technical assistance to end-users of the system. Training will be provided! Job Details: - Provide first-level technical support and troubleshooting...

  • Helpdesk Support

    2 days ago


    Cyberjaya, Malaysia AMK Full time

    We are looking for Help Desk Support Specialists to provide 24/7 support, including weekends and public holidays. Their primary responsibility will be to deliver excellent customer service by offering technical assistance to end-users of the system. Training will be provided! Job Details: - Provide first-level technical support and troubleshooting...

  • Helpdesk Support

    2 weeks ago


    Cyberjaya, Selangor, Malaysia AMK Full time

    We are looking for Help Desk Support Specialists to provide 24/7 support, including weekends and public holidays. Their primary responsibility will be to deliver excellent customer service by offering technical assistance to end-users of the system.Training will be providedJob Details: Provide firstlevel technical support and troubleshooting assistance for...

  • Billing Specialist

    4 weeks ago


    Cyberjaya, Malaysia GCFIT SDN BHD. (ANYTIME FITNESS CORPORATE) Full time

    **Job Brief** We are looking for a passionate **Billing Specialist** to help us retain our core member base. In this role, you will ensure that our customers are successfully billed every month. In addition to this, you will be communicating with our members to ensure that they are happy with their experience at our gyms and ensure that their feedback and...


  • Cyberjaya, Malaysia FINEXUS GROUP Full time

    **Responsibilities** - Deploy system change and perform patching regularly - Ensure deployment according to timeline - Prepare monthly SLA Reports - Coordinate with all parties on DR and BCP activity - Promptly resolve any deployment related issues in production services - Production issue following up till close - _**Work in shift if required (inclusive of...


  • Cyberjaya, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time

    **Exciting Job Opportunity!** **Position**: Customer Success Specialist (CSS) - (English & Mandarin) **Location**: George Town, Penang (On-site) **Client Company Size**: MNC **Salary**: RM 3,000 - RM 3,700 **Language Allowance**: RM 300 **Shift**: 24/7 Rotational shift **Qualifications**: - **Education**: Bachelor’s Degree or Diploma in any...


  • Cyberjaya, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time

    _**Working hours - 24/7 Rotation shift basis - Morning, Afternoon, Night shift**_ - **Location - Cyberjaya (Nearby MRT Cyberjaya)**_ - **Type : PERMANENT**_ **Responsibilities**: - Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. - This position provides...

  • Technical Specialist

    2 weeks ago


    Cyberjaya, Malaysia MRA INTERNATIONAL SDN. BHD. Full time

    Staff agrees to and binds and obligates himself to devote all his specialty as Technical Specialist specifically in the Tank Scanning business to the company as your responsibilities should include visually inspecting/scanning of storage tanks and reporting your findings by utilizing provided tank scanning/inspection tools and software and reporting it to...


  • Cyberjaya, Malaysia Pasxcel Full time

    We are seeking a proactive and empathetic Student Engagement and Admissions Specialist to join our team. This role is essential in building strong relationships with prospective students and their families, understanding their unique needs, and guiding them through the enrollment process with personalised support. **Responsibilities**: - Engage in...


  • Cyberjaya, Malaysia NES Fircroft Full time

    **Job Summary**: Customer Success Specialist (CSS) is empowered to manage customer experience, relationship and satisfaction across the end-to-end journey of our customers. **Accountabilities**: - Deliver end-to-end customer support, from contract and account set-up, to order and payment. - Accountable for Bid and Tender, Contract Management, Pricing, Data...


  • Cyberjaya, Malaysia Yinson Full time

    **Date Posted**:2 May 2024**Legal Entity**:Green EV Charge Sdn Bhd**Job Function**:Support**Location**:Cyberjaya**Employment Type**:Permanent- Join one of the world’s leading energy solutions providers and discover how you can grow with Yinson no matter where you are in your career._ - Yinson is passionate about meeting the world’s energy demands in a...


  • Cyberjaya, Selangor, Malaysia MEDICLINK SYSTEMS (M) SDN BHD Full time

    1. Technical Support/MaintenanceFunctional Resource Getting User Requirements and document it in User Requirements Document Produce Functional Design Document to explain the As-Is and To-Be Process, highlights the pros/cons, plus/minus points as considerations for decision making Liaising with Key Users/End Users for User Acceptance Test prior to deployment...

  • Cx Support Specialist

    2 weeks ago


    Cyberjaya, Selangor, Malaysia Yinson Full time

    Date Posted:2 May 2024Legal Entity:Green EV Charge Sdn BhdJob Function:SupportLocation:CyberjayaEmployment Type:Permanent- Join one of the world's leading energy solutions providers and discover how you can grow with Yinson no matter where you are in your career._ Yinson is passionate about meeting the world's energy demands in a sustainable way. To achieve...


  • Cyberjaya, Malaysia Pasxcel Full time

    We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Specialist. In this role, your primary responsibility will be to provide exceptional customer service and support to our valued customers. You will play a vital role in ensuring their satisfaction, addressing their concerns, and fostering long-term...


  • Cyberjaya, Malaysia Atos Full time

    **TECHNICAL SPECIALIST**: - Publication Date: Jun 21, 2024- Ref. No: 515080- Location: Cyberjaya, Selangor Darul Ehsa, MY, 63000**Who we are.** Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities. Learn more on **Advancing what matters** **The future is our choice** At Atos, as the...


  • Cyberjaya, Selangor, Malaysia Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?Reporting to the Marketing Automation Manager, the Email Marketing Specialist will act as a subject matter expert to ensure end-to-end delivery of email communications to Wealth Management clients and advisors. Working with marketing partners in different areas of the bank, you will gather requirements,...


  • Cyberjaya, Selangor, Malaysia Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?Reporting to the Marketing Automation Manager, the Email Marketing Specialist will act as a subject matter expert to ensure end-to-end delivery of email communications to Wealth Management clients and advisors. Working with marketing partners in different areas of the bank, you will gather requirements,...


  • Cyberjaya, Malaysia Pasxcel Full time

    We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Specialist. In this role, your primary responsibility will be to provide exceptional customer service and support to our valued customers. You will play a vital role in ensuring their satisfaction, addressing their concerns, and fostering long-term...