Technical Support

**Technical Skills**: - Excellent client-facing skills - Excellent listening skills - Excellent written and verbal communication skills - Ability to speak and write clearly and accurately - Strong problem-solving and multi-tasking skills - High proficiency in using computers. - Good experience and exposure to Linux/Unix - Technical troubleshooting/...

The level 1 Technical and Pre/Post-Sales Support Representative Agent is the initial request handler who takes the incoming customer request. Mission Statement: We will be the greatest customer engagement services company in the world, rich in diversity and talent. Operating Philosophy: Visibility - Allows us to quickly see and address problems and...

**Responsibilities**: - Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel. Record, track, and document the problem-solving...

**Responsibilities**: - Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment. - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.Record, track, and document the problem-solving...

**Responsibilities** - Hands-on experience working with ticketing tools and SLA governed environment. - Escalate issues (when required) to the appropriate channel. - Record, track, and document customer interaction in ticketing system. - Help Support delivery teams by working closely in getting the support cases assigned to support engineers as per the...

About the Company About the Role In this position, you will work in a dynamic atmosphere where you would be required to multitask, make time critical decisions, achieve targets before deadline. You need to take care of assigned existing customers. Retain these customers month over month and charge recurring fees along with upsells. What you will do -...

**Job descriptions**: - Oversee Servers & Network support in Windows based environment. - Manage cloud-based server systems and environment. - Oversee all aspects of the project including planning, negotiating, monitoring, coordinating and controlling. - Collaborates with team regarding company-wide, web-enabled and cloud-technology solutions. - Responsible...

Job Description (JD) Key Skills / Knowledge and Behaviors (if applicable) Application Services - To perform L1/L2 problem investigation - problem identification, root cause analysis, solution definition, SIT/UAT and implementation. - Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems. - Design...

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live...

JOB DESCRIPTIONS i. To prepare, maintain, and update brochures / company profile / website / sales & marketing material. ii. To assist BD in preparing business plans / strategies to promote services. iii. To prepare presentation slides, all the supporting documents for presentation and meeting purposes. iv.To prepare pre-screening / pre-qualification /...

DHL Express Global Business IT Team has an opening for Technical Solution Manager. This purpose of the role is: - Manage, develop and drive concurrent projects/products/platforms within a domain. - Possess competence in analyzing, designing, building or technically managing solutions that meet the business needs. - Perform various roles in quality...

Job Description: We are seeking a motivated and customer-focused individual to join our IT support helpdesk team. As a fluent Cantonese speaker, you will play a crucial role in providing technical assistance and support to our Cantonese-speaking users. **Responsibilities**: - Troubleshoot technical issues related to hardware, software, and network...

**Role Purpose** As a part of our team, you'll have the exciting opportunity to manage, develop, and drive multiple projects, products, and platforms concurrently within a domain. Your role won't just stop at analysis and design - you'll be a key player in building or technically managing solutions that cater to our business needs. Whether it's quality...

**Why join us?** **Wealth and Personal Banking** is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in...

We are looking for a new colleague for our solution support team. You will be responsible for providing consultations, guidance and problem solving expertise in the team supporting business and mission critical services supporting DHL Express. **WHAT YOU WILL DO** - Responsible for whole Application/Service lifecycle from initial project phase to release to...

We are seeking for an experienced Application Support Specialist to join our team. As a Service Owner and Recovery Manager, you will need to ensure all agreed targets and Service Level Agreements are met and emergency incidents are managed and resolved within the agreed target resolution times. **WHAT YOU WILL DO** - To provide advice and identify...

**SUMMARY** We are seeking for an Application Support Specialist to join our team. As a Service Owner and Recovery Manager, you will need to ensure all agreed targets and Service Level Agreements are met and emergency incidents are managed and resolved within the agreed target resolution times. **WHAT YOU WILL DO** To provide advice and identify...

**Problem Solving**: Resolving customer issues, complaints, and escalations effectively while maintaining a high level of customer satisfaction. - **Language Proficiency**: Fluent in Mandarin or Cantonese, with the ability to communicate clearly and effectively in both written and verbal forms. - **Documentation**: Accurately documenting customer...

To perform general service desk operations functions including incident management, event management, problem management & reporting. - To provide quality technical support & inquiry management to clients according to the SLO. - To be able to categorize reported incident and inquiries to a proper severity/priority level. - Ticket management to track and...

**SUMMARY** We are seeking for an Application Support Specialist to join our team. As a Service Owner and Recovery Manager, you will need to ensure all agreed targets and Service Level Agreements are met and emergency incidents are managed and resolved within the agreed target resolution times. **WHAT YOU WILL DO** To provide advice and identify...