L2 Technical Support
3 weeks ago
**Responsibilities**:
- Take ownership of incoming help requests from end users and document all pertinent customer information.
- Hands-on experience working with ticketing tools and SLA governed environment.
- Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.Record, track, and document the problem-solving process all the way through to the final resolution
- Use logical reasoning to analyze a situation and make use of available debug utilities
- Identify and learn old and new software features supported by the organization
- Hands-on experience working with fixes at the product level, including installing and upgrading software
- Test fixes and BETA versions of the software to ensure reported problem(s) have been adequately resolved
- Ability to establish proper course of action to ensure efficient completion of work within prescribed time limits.
- Develop FAQ and Knowledge Base articles to aid in problem resolution
- The engineer should be flexible to work in any shift as required by the business in the future.
**Requirement**:
- 2 to 5 Yrs Exp (Technical Support ONLY)
- Bachelor degree in Information Technology, Computer Science or equivalent
**Job Types**: Full-time, Permanent
**Salary**: RM9,000.00 - RM12,000.00 per month
Schedule:
- Rotational shift
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Technical Support: 3 years (preferred)
**Language**:
- Japanese (preferred)
Ability to Commute:
- Cyberjaya (required)
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