Technical Solutions Manager

3 weeks ago

Cyberjaya, Malaysia DHL Full time

**Role Purpose**

As a part of our team, you'll have the exciting opportunity to manage, develop, and drive multiple projects, products, and platforms concurrently within a domain. Your role won't just stop at analysis and design - you'll be a key player in building or technically managing solutions that cater to our business needs. Whether it's quality assurance, configuration, testing, training, or documentation, you'll get to immerse yourself in all aspects of implementing and integrating the final solution. And with your expertise on a specific technology, product, or platform, you'll be the one guiding their build and run components. Join us and let's revolutionize the way we work together
- Ensures programs/projects appropriately re/use and implement technologies.
- Interacts and coordinates with regions, and global domains to resolve technical issues of major significance.
- Ensures compliance with architecture, models, and overall strategy.
- Works directly with DHL customers, and suppliers as directed by superiors, to ensure that projects are delivered to agreed time, cost, and quality. Participates in global project teams based on role and involvement.
- Act as BIT lead for global projects with full responsibility for the delivery.
- Designs systems in the assigned field, technology, products, and tools.
- Leads POC/POV/prototyping to prove the defined target solution. Implement agreed build or run processes, standards, governance, and metrics.
- Lead others in developing innovative solutions for complex problems.
- Provide consultation on the technology, platform, or tools under his remit or expertise.

**Requirements**:

- At least 7 years of multi-disciplined IT experience including experience in large matrixed organizations having gained broad expertise managing large, network-wide programs and projects tied to business goals.
- 3+ years of experience in a multinational enterprise, preferably within the logistics or transportation sector.
- Global experience, collaboration, building, and leading virtual teams.
- Advanced University Degree in Computer Science, Information Systems, Business Administration, or related field or similar experience/education.
- Professional Certification in at least one relevant Project Management Technique (PRINCE2 or PMI) and IT Service Management Technique (ITIL).
- IT solutions development, data analysis, systems design, systems integration, and solutions implementation experience - proven track record for project managing and delivering complex IT solutions.
- Process knowledge in a solid understanding of the process and metrics supporting the business.
- Get-it-done attitude: capable of breaking through organizational silos; managing and achieving goals in a matrix environment; quick to adopt best practices rather than reinvent the wheel.
- Judgment and decision making applies broad knowledge and sound judgment when evaluating risks and priorities.
- Excellent written and verbal communication skills with technical and non-technical senior management.
- Ability to team with and manage a strong partner/supplier system.
- Energetic, enthusiastic, results-oriented manager, with a collaborative and participative management style.

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