L3 Technical Support- Japanese Speaker

**Responsibilities** - Hands-on experience working with ticketing tools and SLA governed environment. - Escalate issues (when required) to the appropriate channel. - Record, track, and document customer interaction in ticketing system. - Help Support delivery teams by working closely in getting the support cases assigned to support engineers as per the...

**Responsibilities**: - Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment. - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.Record, track, and document the problem-solving...

**Technical Skills**: - Excellent client-facing skills - Excellent listening skills - Excellent written and verbal communication skills - Ability to speak and write clearly and accurately - Strong problem-solving and multi-tasking skills - High proficiency in using computers. - Good experience and exposure to Linux/Unix - Technical troubleshooting/...

**Roles and Responsibilities**: - Handle phone calls with customer queries and provide resolution to end users - Escalate priority issues per Client specifications to the immediate lead as applicable - Provide inputs on process changes and best practices. - Stay updated with new updates, process changes and updates. - Maintain Exemplary Attendance and...

**Position title : Client Support Officer** **Work location : Cyberjaya** **Basic Salary offered : Basic up to RM 4,800** **Allowances & working hours : Will be further discussed during the interview** **ORGANIZATIONAL BACKGROUND** Client Support Officer: Integrated Service Operations position is designed to provide service desk functions to wide...

**Customer Support Translator (Permananet)** Language: English & Mandarin/Canotnese Location: Tech Mahindra office - Global Solution Centre (**Cyberjaya**) Department: Healthcare **Working hours**: 7pm-4pm 5 working days (Mon-Fri) - Supporting Japanese Market - Mandarin speakers will be translating from doctors to patient - Based in US - Translate to...

The level 1 Technical and Pre/Post-Sales Support Representative Agent is the initial request handler who takes the incoming customer request. Mission Statement: We will be the greatest customer engagement services company in the world, rich in diversity and talent. Operating Philosophy: Visibility - Allows us to quickly see and address problems and...

Job Description: We are seeking a motivated and customer-focused individual to join our IT support helpdesk team. As a fluent Cantonese speaker, you will play a crucial role in providing technical assistance and support to our Cantonese-speaking users. **Responsibilities**: - Troubleshoot technical issues related to hardware, software, and network...

Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment. - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.Record, track, and document the problem-solving process all the way through...

**Position Title : Client Support Officer** **Work location : Cyberjaya** **Basic salary offered : Basic up to RM 3,800** **Company : Multinational company - Telecommunication Industry** **Other allowances and working hours : Will be further discussed during the interview** **ORGANIZATIONAL BACKGROUND** Client Support Officer: Integrated Service...

_**Working hours - 24/7 Rotation shift basis - Morning, Afternoon, Night shift**_ - **Location - Cyberjaya (Nearby MRT Cyberjaya)**_ - **Eligibility - Valid passport / Native Japan ONLY**_ - **Type : PERMANENT**_ **Responsibilities**: - Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending...

_**Working hours - 24/7 Rotation shift basis - Morning, Afternoon, Night shift**_ - **Location - Cyberjaya (Nearby MRT Cyberjaya)**_ - **Eligibility - Valid passport / Native Japan ONLY**_ - **Type : PERMANENT**_ **Responsibilities**: - Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending...

Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Chat Representative for our travel company. You will be responsible for providing exceptional customer service and assistance to our Japanese-speaking customers via chat, ensuring their travel experience is smooth and enjoyable. As a native...

Customer service by telephone, mail and chat. - Creation, management and tracking of customer service tickets. - Keep the ticket tray within channel wise SL’s - Understand client policies and guidelines. - Provide customer service via telephone, mail and social media in the native and English language. - Attend and solve doubts complaints and comments to...

**ROLES AND RESPONSIBILITIES**: - Handle phone calls with customer queries and provide resolution to end users - Escalate priority issues per Client specifications to the immediate lead as applicable - Provide inputs on process changes and best practices. - Stay updated with new updates, process changes and updates. - Maintain Exemplary Attendance and...

Primary Skills: Application support, Linux, SQL Query Task Description: 1. Strong knowledge and experience working in Unix/ Linux environment. Familiar with Unix/ Linux commands and shell Scripting. 2. Strong knowledge and experience in Oracle SQL query language. 3. Knowledge in monitoring tools such as zabbix, grafana and etc. 4. BY WMS Technical...

**Role**:Operations Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service Japanese language Talent Management Team Leader Team Management Communication Skills Operations Management Team Leading Japenese BPO Skills...

Service Desk are information technology (IT) professionals who provide technical support to users. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates. **Job Type**: Contract Contract length: 12 months **Salary**:...

**Job Descriptions**: - To perform general IT operations functions such as monitoring, maintaining and managing the daily 24x7 operation of IT services provided to clients. - The scope of work covers Incident & Inquiry management, Problem Management, Change Management, Service Request Management and Service Level Management - To provide quality technical...

Project Overview: Providing Support for Gamers on various Game apps. Job Summary: L1 - L2 support, On-site or Remote Support for Gaming App/Online games. Role and Responsibilities: - Accountable for maintaining a high level of professionalism with clients, & working to establish a positive relationship with them. - Sometimes required to use some level of...