L3 Technical Support- Japanese Speaker

Responsibilities: Take ownership of incoming help requests from end users and document all pertinent customer information. Handson experience working with ticketing tools and SLA governed environment Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel. Record, track, and document the problemsolving process all the...

**Technical Skills**: - Good experience and exposure to Linux/Unix - Technical troubleshooting/ debugging experience, programming experience, scripting knowledge, good knowledge in database, SQL queries will be added plus - Basic knowledge of macros. - Basic knowledge on Cluster and Active Directory - Usage of MS Office suite (MS Outlook, MS Word and MS...

**Responsibilities** - Hands-on experience working with ticketing tools and SLA governed environment. - Escalate issues (when required) to the appropriate channel. - Record, track, and document customer interaction in ticketing system. - Help Support delivery teams by working closely in getting the support cases assigned to support engineers as per the...

**Responsibilities**: - Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment. - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.Record, track, and document the problem-solving...

**Technical Skills**: - Excellent client-facing skills - Excellent listening skills - Excellent written and verbal communication skills - Ability to speak and write clearly and accurately - Strong problem-solving and multi-tasking skills - High proficiency in using computers. - Good experience and exposure to Linux/Unix - Technical troubleshooting/...

**Service Desk - Japanese Speaker**: - Publication Date: Apr 30, 2024- Ref. No: 509149- Location: Cyberjaya, Selangor Darul Ehsa, MY, 63000**Who we are.** Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities. Learn more on **Advancing what matters** **The future is our choice** At...

IT Service Desk/ Helpdesk Japanese /Korean Speaker - At least JLPT N2. - Training is provided. - for Korean speaker at least TOPIK Level 5-6 **Salary**: RM4,500.00 - RM5,000.00 per month **Benefits**: - Health insurance Schedule: - Monday to Friday Ability to commute/relocate: - Kuala Lumpur: Reliably commute or planning to relocate before starting...

Responsibilities Handson experience working with ticketing tools and SLA governed environment. Escalate issues (when required) to the appropriate channel. Record, track, and document customer interaction in ticketing system. Help Support delivery teams by working closely in getting the support cases assigned to support engineers as per the support plan of...

**Responsibilities**: - Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel. Record, track, and document the problem-solving...

**GENERAL SUMMARY**: - Take ownership of the Support Tickets and customer communication to be done by L2 - L2 engineer will work with required L3 engineer and ensure the logical conclusion of ticket when they are unable to solve the ticket within the stipulated time - Work with Escalation Lead over Escalated tickets. - Issue understanding and Impact...

Technical Skills: Good experience and exposure to Linux/Unix Technical troubleshooting/ debugging experience, programming experience, scripting knowledge, good knowledge in database, SQL queries will be added plus Basic knowledge of macros. Basic knowledge on Cluster and Active Directory Usage of MS Office suite (MS Outlook, MS Word and MS Excel) & Open...

Responsibilities: Take ownership of incoming help requests from end users and document all pertinent customer information. Handson experience working with ticketing tools and SLA governed environment Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel. Record, track, and document the problemsolving process all the...

Technical Skills: Excellent clientfacing skills Excellent listening skills Excellent written and verbal communication skills Ability to speak and write clearly and accurately Strong problemsolving and multitasking skills High proficiency in using computers. Good experience and exposure to Linux/Unix Technical troubleshooting/ debugging experience,...

Supports complex account modules with higher revenue of the organization, acting as the pivotal team member on all customer crisis issues, this position is held accountable for all customer issues while simultaneously concentrating on process improvement and customer satisfaction. This position is charged with resolving customer issues with the independent...

IT Service Desk/ Helpdesk Japanese /Korean Speaker At least JLPT N Training is provided.- for Korean speaker at least TOPIK Level 5-6Salary: RM4, RM5,000.00 per monthBenefits: Health insuranceSchedule: Monday to FridayAbility to commute/relocate: Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)Language: Korean...

**Responsibilities** **Qualifications** - Bachelor's degree in Computer Science, Information Technology, or a related field - 1 to 2 years of experience in Level 3 support. - Required skills: Oracle database management, Spring Boot framework, and JBOSS server administration - Demonstrated expertise in the software development lifecycle, covering analysis,...

**仕事内容**: Greetings from Mindpec! I would like to connect with you regarding a job opportunity as a Japanese speaker with our esteemed client based out in Malaysia. (A luxury lifestyle and low living costs are the main attractions for expats moving to Malaysia, spending a few years in Malaysia can easily turn into a life-changing experience) *Visa...

**仕事内容**: Greetings from Mindpec! I would like to connect with you regarding a job opportunity as a Japanese speaker with our esteemed client based out in Malaysia. (A luxury lifestyle and low living costs are the main attractions for expats moving to Malaysia, spending a few years in Malaysia can easily turn into a life-changing experience) *Visa...

**【テクニカルサポートスペシャリスト ＜日本語スピーカー＞】** マレーシア渡航チケット、VISAサポートあり **募集ポジション** **1) テクニカルサポート- L1** **2) サポートエンジニア - L2** **3) シニアサポートエンジニア -...

Key Responsibilities: - Handle phone calls with customer queries and provide resolution to end users - Escalate priority issues per Client specifications to the immediate lead as applicable - Provide inputs on process changes and best practices. - Stay updated with new updates, process changes and updates. - Maintain Exemplary Attendance and Punctuality Any...