Associate Customer Support

7 months ago


Cyberjaya, Malaysia Smartrend Recruitment & Consultancy Full time

**Roles and Responsibilities**:

- Handle phone calls with customer queries and provide resolution to end users
- Escalate priority issues per Client specifications to the immediate lead as applicable
- Provide inputs on process changes and best practices.
- Stay updated with new updates, process changes and updates.
- Maintain Exemplary Attendance and Punctuality
- Any Ad-hoc responsibilities as designated by the supervisor

**Key Deliverables (KRA Measure)**:

- Provide exemplary customer satisfaction
- Meet quality standards on all handled contacts
- Complete 9 hours of staffed time on all rostered days
- Handle contacts while maintaining KPI targets as per agreed limits

**Applicant’s Specifications & Qualification**:

- Excellent customer service skills
- Excellent verbal communication skills in Japanese
- Passionate towards serving the customer and displays high levels of customer obsession
- Open to work in rotational and night shifts

**Job Types**: Full-time, Permanent

**Salary**: RM7,000.00 - RM9,000.00 per month

**Benefits**:

- Maternity leave
- Parental leave

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs

Ability to commute/relocate:

- Cyberjaya: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Excellent customer service skills: 1 year (preferred)

**Language**:

- Japanese (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)


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