![Smartrend Recruitment & Consultancy](https://media.trabajo.org/img/noimg.jpg)
Associate Customer Support
3 weeks ago
**Roles and Responsibilities**:
- Handle phone calls with customer queries and provide resolution to end users
- Escalate priority issues per Client specifications to the immediate lead as applicable
- Provide inputs on process changes and best practices.
- Stay updated with new updates, process changes and updates.
- Maintain Exemplary Attendance and Punctuality
- Any Ad-hoc responsibilities as designated by the supervisor
**Key Deliverables (KRA Measure)**:
- Provide exemplary customer satisfaction
- Meet quality standards on all handled contacts
- Complete 9 hours of staffed time on all rostered days
- Handle contacts while maintaining KPI targets as per agreed limits
**Applicant’s Specifications & Qualification**:
- Excellent customer service skills
- Excellent verbal communication skills in Japanese
- Passionate towards serving the customer and displays high levels of customer obsession
- Open to work in rotational and night shifts
**Job Types**: Full-time, Permanent
**Salary**: RM7,000.00 - RM9,000.00 per month
**Benefits**:
- Maternity leave
- Parental leave
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs
Ability to commute/relocate:
- Cyberjaya: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Excellent customer service skills: 1 year (preferred)
**Language**:
- Japanese (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
-
Customer Support
7 days ago
Cyberjaya, Malaysia INFOSIGHT Solutions Full timeDesignation **Associate - Customer Support for Interpretation & Translation Support** Experience in years 0 to 5 years Relevant Experience 0 to 5 years Qualification High School Graduate, Diploma, Bachelor or comparable IT professional experience Job Summary/ Overview This position performs skilled consecutive, first-person interpretation. Work is...
-
Customer Support
1 week ago
Cyberjaya, Selangor, Malaysia Abhidi Solution Full timeAssociate - Customer Support for Interpretation & Translation Support A Customer Support Translator who is proficient in Mandarin or Cantonese typically has a crucial role in bridging the language gap between the company and its Mandarin or Cantonesespeaking customers. Provides meaningformeaning interpreting. Follows interpreter protocols as per training,...
-
Customer Support + Translator
2 weeks ago
Cyberjaya, Malaysia Abhidi Solution Full time**Associate - Customer Support for Interpretation & Translation Support** - A Customer Support Translator who is proficient in Mandarin or Cantonese typically has a crucial role in bridging the language gap between the company and its Mandarin or Cantonese-speaking customers. - Provides meaning-for-meaning interpreting. - Follows interpreter protocols as per...
-
Customer Support
7 days ago
Cyberjaya, Selangor, Malaysia INFOSIGHT Solutions Full timeDesignationAssociate - Customer Support for Interpretation & Translation SupportExperience in years0 to 5 yearsRelevant Experience0 to 5 yearsQualificationHigh School Graduate, Diploma, Bachelor or comparable IT professional experienceJob Summary/ OverviewThis position performs skilled consecutive, first-person interpretation. Work is performed and reviewed...
-
Customer Support
7 days ago
Cyberjaya, Malaysia Infosight Consuting Full timeDesignation Associate - Customer Support for Interpretation & Translation Support Experience in years 0 to 5 years Relevant Experience 0 to 5 years Qualification High School Graduate, Diploma, Bachelor or comparable IT professional experience Job Summary/ Overview This position performs skilled consecutive, first-person interpretation. Work...
-
Customer Support + Translator
7 days ago
Cyberjaya, Selangor, Malaysia Abhidi Solution Full timeAssociate - Customer Support for Interpretation & Translation Support A Customer Support Translator who is proficient in Mandarin or Cantonese typically has a crucial role in bridging the language gap between the company and its Mandarin or Cantonesespeaking customers. Provides meaningformeaning interpreting. Follows interpreter protocols as per training,...
-
Customer Support + Translator
1 week ago
Cyberjaya, Selangor, Malaysia Abhidi Solution Full timeAssociate - Customer Support for Interpretation & Translation Support A Customer Support Translator who is proficient in Mandarin or Cantonese typically has acrucial role in bridging the language gap between the company and its Mandarin orCantonese-speaking customers. Provides meaningformeaning interpreting. Follows interpreter protocols as per training,...
-
Customer Support
3 weeks ago
Cyberjaya, Malaysia Abhidi Solution Full time**Associate - Customer Support for Interpretation & Translation Support** - A Customer Support Translator who is proficient in Mandarin or Cantonese typically has a crucial role in bridging the language gap between the company and its Mandarin or Cantonese-speaking customers. - Provides meaning-for-meaning interpreting. - Follows interpreter protocols as per...
-
Customer Support
1 week ago
Cyberjaya, Selangor, Malaysia Infosight Consuting Full timeDesignation Associate - Customer Support for Interpretation & Translation SupportExperience in years 0 to 5 yearsRelevant Experience 0 to 5 yearsQualification High School Graduate, Diploma, Bachelor or comparable IT professional experienceJob Summary/OverviewThis position performs skilled consecutive, first-person interpretation. Work isperformed and...
-
Customer Support + Translator
3 weeks ago
Cyberjaya, Malaysia Abhidi Solution Full timeAssociate - Customer Support for Interpretation & Translation Support - A Customer Support Translator who is proficient in Mandarin or Cantonese typically has a crucial role in bridging the language gap between the company and its Mandarin or Cantonese-speaking customers. - Provides meaning-for-meaning interpreting. - Follows interpreter protocols as per...
-
Associate Customer Support
1 week ago
Cyberjaya, Selangor, Malaysia Smartrend Recruitment & Consultancy Full timeRoles and Responsibilities: Handle phone calls with customer queries and provide resolution to end users Escalate priority issues per Client specifications to the immediate lead as applicable Provide inputs on process changes and best practices. Stay updated with new updates, process changes and updates. Maintain Exemplary Attendance and Punctuality Any...
-
Customer Support Representative
2 months ago
Cyberjaya, Malaysia Infosight Consulting Limited Full time**This job requires fluency in Mandarin or Cantonese Language** **Working Hours/Shift - Only Night shift** **Salary - Between 4000 - 6000 MYR (which includes night shift allowance, transport allowance)** Designation **Associate - Customer Support for Interpretation & Translation Support** Experience in years 0 to 5 years Relevant Experience 0 to 5...
-
Customer Support Representative
7 days ago
Cyberjaya, Malaysia Infosight Consulting Limited Full time**This job requires fluency in Mandarin or Cantonese Language** **Working Hours/Shift - Only Night shift** **Salary - Between 4000 - 6000 MYR (which includes night shift allowance, transport allowance)** Designation **Associate - Customer Support for Interpretation & Translation Support** Experience in years 0 to 5 years Relevant Experience 0 to 5...
-
Customer Support Interpretation
2 months ago
Cyberjaya, Malaysia Trinity Workforce Solution Sdn Bhd Full time**Associate - Customer Support for Interpretation & Translation Support** - **Open for SPM/Diploma holders**_ **Working Location: - Cyberjaya, Selangor** **Qualification: - ** High School Graduate, Diploma, Bachelor or comparable IT professional experience - **Job Summary/ Overview**_ This position performs skilled consecutive, first-person...
-
Customer Support Interpretation
10 hours ago
Cyberjaya, Malaysia Trinity Workforce Solution Sdn Bhd Full time**Associate - Customer Support for Interpretation & Translation Support** - **Open for SPM/Diploma holders**_ **Working Location: - Cyberjaya, Selangor** **Qualification: - ** High School Graduate, Diploma, Bachelor or comparable IT professional experience - **Job Summary/ Overview**_ This position performs skilled consecutive, first-person...
-
Customer Support
1 day ago
Cyberjaya, Malaysia Horuz Technology Sdn Bhd Full timeRespond to customer inquiries via chat in a timely and professional manner. - Provide accurate information about our products and services to customers. - Troubleshoot and resolve customer issues, escalating complex problems to appropriate departments when necessary. - Maintain a high level of customer satisfaction by ensuring all interactions are handled...
-
Customer Support Representative
1 week ago
Cyberjaya, Selangor, Malaysia Infosight Consulting Limited Full timeThis job requires fluency in Mandarin or Cantonese LanguageWorking Hours/Shift - Only Night shiftSalary - Between MYR (which includes night shift allowance, transport allowance)DesignationAssociate - Customer Support for Interpretation & Translation SupportExperience in years0 to 5 yearsRelevant Experience0 to 5 yearsQualificationHigh School Graduate,...
-
Customer Support
7 days ago
Cyberjaya, Selangor, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full timeJob Description: We are seeking a motivated and customer-focused individual to join our IT support helpdesk team. As a fluent Cantonese speaker, you will play a crucial role in providing technical assistance and support to our Cantonese-speaking users.Responsibilities: Troubleshoot technical issues related to hardware, software, and network connectivity for...
-
Interpretation & Translation Support
2 weeks ago
Cyberjaya, Malaysia Tech Mahindra Full timeDesignation **Associate - Customer Support for Interpretation & Translation Support** Experience in years 0 to 5 years Relevant Experience 0 to 5 years Qualification High School Graduate, Diploma, Bachelor or comparable IT professional experience Job Summary/ Overview This position performs skilled consecutive, first-person interpretation. Work is...
-
Customer Support
1 week ago
Cyberjaya, Selangor, Malaysia Agensi Pekerjaan Great Pyramid Sdn Bhd Full timeJob Summary:This position performs skilled consecutive, first-person interpretation. Work is performed and reviewed under direct supervision, using well-defined policies and procedures. Limited opportunity exists for exercising independent judgment and decision-making. An incumbent refers most problems to a supervisor and generally all non-routine...