Associate Customer Support
7 months ago
**Roles and Responsibilities**:
- Handle phone calls with customer queries and provide resolution to end users
- Escalate priority issues per Client specifications to the immediate lead as applicable
- Provide inputs on process changes and best practices.
- Stay updated with new updates, process changes and updates.
- Maintain Exemplary Attendance and Punctuality
- Any Ad-hoc responsibilities as designated by the supervisor
**Key Deliverables (KRA Measure)**:
- Provide exemplary customer satisfaction
- Meet quality standards on all handled contacts
- Complete 9 hours of staffed time on all rostered days
- Handle contacts while maintaining KPI targets as per agreed limits
**Applicant’s Specifications & Qualification**:
- Excellent customer service skills
- Excellent verbal communication skills in Japanese
- Passionate towards serving the customer and displays high levels of customer obsession
- Open to work in rotational and night shifts
**Job Types**: Full-time, Permanent
**Salary**: RM7,000.00 - RM9,000.00 per month
**Benefits**:
- Maternity leave
- Parental leave
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs
Ability to commute/relocate:
- Cyberjaya: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Excellent customer service skills: 1 year (preferred)
**Language**:
- Japanese (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
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