Operations Manager

4 days ago


Cyberjaya, Malaysia Gratitude Inc. Full time

**Role**:Operations Manager

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Chat

Key Skills: Customer Service Japanese language Talent Management Team Leader Team Management Communication Skills Operations Management Team Leading Japenese BPO Skills BPO industry Team Lead Recruitment customer support Proficient in English
- Operations Manager - Native Japanese

Join Our Dynamic Team

Why Work With Us:

- Exciting Growth Opportunities: Be a key player in our expansion and future success.
- Client-Centric Approach: Build and nurture client relationships in a collaborative environment.
- Continuous Learning: Drive improvements and initiatives while enhancing your own skills.
- Global Exposure: Work with diverse teams and be the go-to person for specific business challenges.
- Supportive Culture: We believe in coaching, mentoring, and empowering our team members.

**Responsibilities**:

- Client Connection: Foster existing client relationships and set the stage for future growth.
- Communication Excellence: Regularly engage with clients, providing updates and understanding team expectations.
- Problem Solver: Efficiently close audit-related issues and drive continuous process improvements.
- Team Empowerment: Coach and mentor Team Leads for effective team management.
- Talent Management: Lead recruitment, training, and development of leads and managers.
- Performance Dynamics: Segregate and manage team performance while identifying training needs.
- Customer Focus: Timely follow-up on internal customer queries to ensure satisfaction.
- Collaborative Spirit:Work closely with internal teams, contributing to a seamless operational flow.

**Requirements**:

- Resilience: Ability to thrive under pressure.
- Language Proficiency: Fluent in English (speaking, listening, writing, and reading).
- Educational Background: University/College degree required.
- Language Skills: Advanced proficiency in English.
- Leadership Experience: Minimum 3 years of team management (up to 50HC).
- Industry Exposure: Preferred experience in CS/BPO/Sales/Client relationship or strong communication skills.
- Flexibility: Available for 24/7 work based on client demand (no fixed shift).
- Work-Life Balance: 5 days working, 2 days off per week (depends on operational schedule).

How to Embark on this Exciting Journey:

- Note: Your future career adventure awaits - seize it with us


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