Operations Manager
7 months ago
**Role**:Operations Manager
**Timings**:Rotational Shifts (Permanent)
**Industry**:BPO
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Customer Service
**Process**:Chat
Key Skills: Customer Service Japanese language Talent Management Team Leader Team Management Communication Skills Operations Management Team Leading Japenese BPO Skills BPO industry Team Lead Recruitment customer support Proficient in English
- Operations Manager - Native Japanese
Join Our Dynamic Team
Why Work With Us:
- Exciting Growth Opportunities: Be a key player in our expansion and future success.
- Client-Centric Approach: Build and nurture client relationships in a collaborative environment.
- Continuous Learning: Drive improvements and initiatives while enhancing your own skills.
- Global Exposure: Work with diverse teams and be the go-to person for specific business challenges.
- Supportive Culture: We believe in coaching, mentoring, and empowering our team members.
**Responsibilities**:
- Client Connection: Foster existing client relationships and set the stage for future growth.
- Communication Excellence: Regularly engage with clients, providing updates and understanding team expectations.
- Problem Solver: Efficiently close audit-related issues and drive continuous process improvements.
- Team Empowerment: Coach and mentor Team Leads for effective team management.
- Talent Management: Lead recruitment, training, and development of leads and managers.
- Performance Dynamics: Segregate and manage team performance while identifying training needs.
- Customer Focus: Timely follow-up on internal customer queries to ensure satisfaction.
- Collaborative Spirit:Work closely with internal teams, contributing to a seamless operational flow.
**Requirements**:
- Resilience: Ability to thrive under pressure.
- Language Proficiency: Fluent in English (speaking, listening, writing, and reading).
- Educational Background: University/College degree required.
- Language Skills: Advanced proficiency in English.
- Leadership Experience: Minimum 3 years of team management (up to 50HC).
- Industry Exposure: Preferred experience in CS/BPO/Sales/Client relationship or strong communication skills.
- Flexibility: Available for 24/7 work based on client demand (no fixed shift).
- Work-Life Balance: 5 days working, 2 days off per week (depends on operational schedule).
How to Embark on this Exciting Journey:
- Note: Your future career adventure awaits - seize it with us
-
Customer Operations Manager
7 months ago
Cyberjaya, Malaysia Nasstar Full time**WE’RE RECRUITING!** As one of the UK’s fastest-growing MSPs, we’re looking for a **Customer Operations Manager** **to join us! **Location**:Cyberjaya **Salary**:Competitive Base + Benefits **Job Type**:Permanent, Full Time The Customer Operations Manager manages operational delivery teams in providing first-class managed IT services across a...
-
Operations Shift Manager
7 months ago
Cyberjaya, Malaysia Experian Full timeFull-time Employee Status: Regular Role Type: Hybrid Department: Information Technology & Systems Schedule: Full Time **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new...
-
Manager Operations
7 months ago
Cyberjaya, Malaysia Gratitude Inc. Full time**Role**:Operations Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Operations Management Operations Supervisor operations skills BPO Operations Operations Manager Call centre Operations Operations Quality operations...
-
Executive, Parking Management
7 months ago
Cyberjaya, Malaysia Ikhasas Sdn. Bhd. Full timeRoles & Responsibilities - Responsible to manage and monitor day-to-day for one or more car park operations. - Responsible to optimize car park resources, revenue and performance towards excellent car park management. - Ensure car park collections are being verified and reconcile according to the Company’s procedure. - Managing and supervise car park’s...
-
Manager - Operations Excellence
7 months ago
Cyberjaya, Malaysia AIA Full timeFIND YOUR 'BETTER' AT AIA - We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us._ - We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can...
-
Operations Manager
7 months ago
Cyberjaya, Malaysia GRATITUDE INC. Full time**Description / Requirements** Role: Operations Manager Location: Cyberjaya Rotational Shifts Salary : 15-17k MYR **Responsibilities**: - Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level of employee and customer satisfaction - Establishing and managing relationship with stakeholders - Oversight of team -...
-
Assistant Manager, Operations and Maintenance
7 months ago
Cyberjaya, Malaysia ENGIE Full timeRequisition ID: 22459- Location: CYBERJAYA SELANGOR DARUL EHSAN, MY, 63000Assistant Manager, Operation & Maintenance - Manage and administer the **Computerized Maintenance Management System (CMMS)** at diverse client locations, offering training to both new and existing users for continual improvement post-implementation. - Ensure the routine and preventive...
-
Operations Manager
7 months ago
Cyberjaya, Malaysia Gratitude Inc. Full time**Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Human Resource Management Management Performance Management Team Management Team LeadingLocation: Cyberjaya Rotational Shifts Salary : 15-17k MYR - Responsibilities: - Managing the operations seamlessly,...
-
Manager, Control Assurance
7 months ago
Cyberjaya, Malaysia AGENSI PEKERJAAN GENIUS BRIO SDN. BHD. Full time**MANAGER, CONTROL ASSURANCE - APAC OPERATIONS** **Region: APAC Working hours (9:00AM - 6:00PM)** **What is the opportunity?** The Control Assurance will be responsible for the following: - Responsible for the **risk and control governance** from BAU activities across different business functions in Hong Kong operations. - **Reviewing and providing...
-
Assistant Manager, Customer Operations
7 months ago
Cyberjaya, Malaysia Equinix Full timeAssistant Manager, Customer Operations Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our...
-
Cyberjaya, Malaysia AIA Full timeAt AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...
-
Assistant Manager, Customer Operations
7 months ago
Cyberjaya, Malaysia Equinix Full timeAssistant Manager, Customer Operations **Job Summary**: Provides direct supervision to professional individual contributors and/or skilled, support individual contributors. Acts as guide to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems. **Responsibilities** **Leadership** - Provides direct...
-
Manager, Funds Nav Calculation
7 months ago
Cyberjaya, Malaysia Genius Brio Sdn Bhd Full time**MANAGER, FUNDS NAV CALCULATIONS - APAC Operations** **Work Region: APAC Working hours (8:00AM - 5:00PM / 9:00 AM - 6:00PM)** As a **Manager, Fund Accounting**, you will **manage a Fund Accounting team** that is accountable for all controls and processes are followed in order to **maintain accurate records **for each fund and all exceptions and controls...
-
Assistant Manager, Operations and Maintenance-steam
7 months ago
Cyberjaya, Malaysia ESI AMEA - South East Asia - Malaysia Full timeRequisition ID: 22470- Location: CYBERJAYA SELANGOR DARUL EHSAN, MY, 63000Senior Engineer, Operation & Maintenance (Steam) **Responsibilities**: - Responsible for executing and supervising the boiler operation and maintenance (O&M) activities, its related mechanical and electrical (M&E) equipment, and associated systems, complying with the statutory and...
-
Operation Executive
7 months ago
Cyberjaya, Malaysia AJS Maju Services Sdn Bhd Full time**Responsibilities**: - Assists the Operations Manager in ensuring smooth operations of the business to maintain long-term client relationship - Assists the Operations Manager in delivering the priorities, targets, goals and objectives set out in the strategic plans. - Engages clients proactively to understand their needs and ensure timely delivery of...
-
Operation (Internship)
6 months ago
Cyberjaya, Malaysia WARNAKALA STUDIOS SDN BHD Full timeJoin Warnakala Studios as an Operations Intern and embark on an exciting journey into the world of daily operations. As a vital member of our team, you will play a key role in ensuring the smooth running of our studio. If you are a detail-oriented individual with a passion for logistics and collaboration, this opportunity is perfect for you. Get ready to be...
-
Event & Operation Executive
6 months ago
Cyberjaya, Malaysia WARNAKALA STUDIOS SDN BHD Full time**Job Summary** The Event & Operation Executive is responsible for assisting planning and execution of events. They oversee all aspects of event production, from initial concept to final cleanup. Their goal is to assist the Event Operation Manager in that each event meets the needs of its Client while also meeting the standards set by the...
-
Operations Managerjapanese
6 months ago
Cyberjaya, Malaysia Tekrecruiters Full time**Responsibilities**: - Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level of employee and customer satisfaction - Establishing and managing relationship with stakeholders - Oversight of team - organizes resources, sets goals, carries out strategy from Executives and client on a day-to-day basis; reporting...
-
Chief Operating Officer
7 months ago
Cyberjaya, Malaysia DXN Holdings Bhd Full timeDXN Holdings Bhd is the investment holdings and management company of DXN Group. Based in Malaysia, with worldwide operations of 79 subsidiaries across 48 countries. DXN is principally involved in the sales of health-oriented and wellness consumer products through a direct selling model. It operates a vertically integrated production facilities, right from...
-
Vp of HR Operations
6 months ago
Cyberjaya, Malaysia Deriv Full timeJob Information Job Opening ID - ZR_1794_JOB Industry - Human Resources City - Cyberjaya Country - Malaysia As Vice President of HR Operations at Deriv, you’ll spearhead HR projects to enhance compensation practices and employee experience to support operational and business growth. Your approach will be instrumental in leveraging HR best practices to...