Command Center Operations Manager

4 days ago


Cyberjaya, Selangor, Malaysia GREAT EASTERN Full time
24x7 IT Support Team Lead

At GREAT EASTERN, we understand the importance of providing excellent customer service. Our 24x7 IT Command Center aims to deliver seamless support for our external and internal services.

The 24x7 IT Support Team Lead will play a crucial role in managing shift operations, ensuring prompt incident resolution, and driving continuous improvement. Key responsibilities include:

  • Managing a team of operators in monitoring and responding to system incidents
  • Ensuring timely escalation and resolution of incidents, minimizing business impact and maximizing user satisfaction
  • Collaborating with other teams to resolve complex incidents and improve processes
  • Generating regular reports on team performance, incident trends, and client satisfaction metrics

This role requires an individual who can work well under pressure, have strong technical knowledge, and be able to communicate effectively with both technical and non-technical stakeholders.



  • Cyberjaya, Selangor, Malaysia Microsoft Power Platform Community Full time

    Job DescriptionAs a Critical Environment Operations Manager at Microsoft, you will be responsible for overseeing the day-to-day operations and maintenance of mechanical and electrical equipment in our data centers. You will lead a team of professionals supporting Microsoft's online services and empower a culture of safety, security, and compliance in all...


  • Cyberjaya, Selangor, Malaysia First Point Group Full time

    Data Center Construction and Upgrade ExpertWe are seeking an experienced Data Center Project Manager to oversee the planning, execution, and delivery of data center construction, expansion, and upgrades. The ideal candidate will have a strong background in data center operations, construction, and infrastructure.Project Budgeting: Manage project budgets,...


  • Cyberjaya, Selangor, Malaysia GREAT EASTERN Full time

    Great Eastern's 24x7 IT Command CenterGREAT EASTERN is a leading insurer with a legacy of trust spanning over a century. As we continue to innovate and grow, our customers remain at the heart of all that we do.We are establishing a 24x7 IT Command Center to ensure seamless support for our external and internal services. This strategic move will enable us to...


  • Cyberjaya, Selangor, Malaysia Microsoft Power Platform Community Full time

    Job OverviewWe are seeking an experienced Critical Environment Operations Manager to join our team at Microsoft. In this role, you will be responsible for managing the day-to-day operations of our data centers, including mechanical and electrical systems. You will work closely with our engineering groups and business partners to ensure seamless operations...


  • Cyberjaya, Selangor, Malaysia First Point Group Full time

    Data Center Project Delivery SpecialistThis is a mid-senior level position responsible for delivering data center projects from initiation to completion. The successful candidate will have a strong background in data center operations, construction, and infrastructure.Project Scheduling: Develop and manage detailed project schedules, timelines, and budgets...


  • Cyberjaya, Selangor, Malaysia First Point Group Full time

    Job DescriptionThe Data Center Project Manager will be responsible for overseeing the planning, execution, and delivery of data center projects. This role requires exceptional leadership, communication, and problem-solving skills to coordinate with cross-functional teams, vendors, and stakeholders.Project Planning: Develop and manage detailed project plans,...


  • Cyberjaya, Selangor, Malaysia NTT DATA Business Solutions Full time

    At NTT DATA Business Solutions, we are committed to delivering value-added SAP solutions to our clients. As a leading IT service provider, our team specializes in SAP Consulting, SAP Development, Managed Cloud Services, and Application Management Services (AMS) & Technology.We have an exciting opportunity for a seasoned Cybersecurity Operations Lead to join...


  • Cyberjaya, Selangor, Malaysia NTT DATA Business Solutions Full time

    NTT DATA Business Solutions is seeking an experienced Cybersecurity Operations Lead to manage our Security Operations Center (SOC). The ideal candidate will have a strong background in cybersecurity, leadership, and team management.The SOC Operations Lead will oversee a team of security analysts, develop and maintain SOC processes, and ensure the...


  • Cyberjaya, Selangor, Malaysia NTT DATA Business Solutions Full time

    NTT DATA Business Solutions is seeking an accomplished Cybersecurity Operations Lead to manage our Security Operations Center (SOC). The ideal candidate will have a strong background in cybersecurity, leadership, and team management.The SOC Operations Lead will oversee a team of security analysts, develop and maintain SOC processes, and ensure the...


  • Cyberjaya, Selangor, Malaysia First Point Group Full time

    Data Center Project OverviewThis is a mid-senior level position responsible for leading data center projects from initiation to delivery. The successful candidate will have a strong background in data center operations, construction, and infrastructure.Project Coordination: Coordinate with engineering, construction, and operations teams to ensure alignment...


  • Cyberjaya, Selangor, Malaysia Microsoft Full time

    Job OverviewWe are seeking an experienced Critical Environment Operations Manager to join our team at Microsoft. As a critical member of our infrastructure operations, you will play a key role in delivering high availability and reliability to our cloud services.ResponsibilitiesEmpower a culture of safety, security, and compliance in all aspects of our...


  • Cyberjaya, Selangor, Malaysia NTT DATA Business Solutions Full time

    At NTT DATA Business Solutions, we are committed to delivering high-quality services to our customers worldwide. As a Network Services Engineer, you will be responsible for ensuring the availability and performance of our networking services.Key Responsibilities:Monitoring and troubleshooting network health, ensuring traffic volumes are within network...


  • Cyberjaya, Selangor, Malaysia NTT DATA Business Solutions Full time

    We are looking for an accomplished Cybersecurity Operations Lead to manage our Security Operations Center (SOC) at NTT DATA Business Solutions. The successful candidate will lead a team of security analysts, develop and maintain SOC processes, and ensure the organization's security posture aligns with industry standards and best practices.The role involves...


  • Cyberjaya, Selangor, Malaysia GREAT EASTERN Full time

    Incident Resolution ExpertGREAT EASTERN is committed to delivering exceptional customer experience through seamless IT support. Our 24x7 IT Command Center plays a critical role in achieving this goal.The Incident Resolution Expert will be responsible for managing shift operations, ensuring prompt incident resolution, and driving continuous improvement. Key...


  • Cyberjaya, Selangor, Malaysia GREAT EASTERN Full time

    Service Management LeadGREAT EASTERN is a leading insurer with a rich legacy of trust. As we continue to innovate and grow, our customers remain at the heart of all that we do.We are establishing a 24x7 IT Command Center to ensure seamless support for our external and internal services. This strategic move will enable us to provide top-notch service quality...


  • Cyberjaya, Selangor, Malaysia GREAT EASTERN Full time

    GREAT EASTERN is a leading insurer in Asia, dedicated to providing innovative solutions that meet the evolving needs of our customers. We are now seeking a highly skilled IT Operations Expert to join our team.The successful candidate will possess a deep understanding of middleware administration and a proven track record of delivering high-quality results. A...


  • Cyberjaya, Selangor, Malaysia Microsoft Power Platform Community Full time

    About the RoleThe Critical Environment Operations Manager plays a crucial role in delivering Microsoft's cloud services by ensuring the reliability and efficiency of our data centers. As a key member of our team, you will be responsible for leading a team of technical professionals and developing strategies to optimize data center operations.Main...

  • Help Desk Specialist

    23 hours ago


    Cyberjaya, Selangor, Malaysia Bestinet Sdn Bhd (Bestinet Malaysia)Official Full time

    Welcome to Bestinet Sdn Bhd (Bestinet Malaysia)We are a leading Information Technology organisation that specialises in delivering innovative cross-border technology solutions. Our mission is to provide exceptional client-centric services that exceed expectations.Job PositionWe are seeking a highly skilled Call Centre Executive to join our team in Cyberjaya....


  • Cyberjaya, Selangor, Malaysia Bestinet Sdn Bhd (Bestinet Malaysia)Official Full time

    About Bestinet MalaysiaBestinet Sdn Bhd (Bestinet Malaysia) is a reputable Information Technology organisation that delivers cutting-edge cross-border technology solutions. Our team is passionate about providing exceptional client-centric services that meet the highest standards.Job RoleWe are looking for a skilled Call Centre Executive to join our team in...


  • Cyberjaya, Selangor, Malaysia DHL Germany Full time

    Accelerate Your Career with DHL IT ServicesWe are a global team of 6000+ IT professionals dedicated to connecting people and keeping the global economy running by continuously innovating and creating sustainable digital solutions. As a DevOps Engineer, you will be part of our recently formed Platform Engineering department, which is enhancing our digital...