Incident Resolution Expert

4 days ago


Cyberjaya, Selangor, Malaysia GREAT EASTERN Full time
Service Management Lead

GREAT EASTERN is a leading insurer with a rich legacy of trust. As we continue to innovate and grow, our customers remain at the heart of all that we do.

We are establishing a 24x7 IT Command Center to ensure seamless support for our external and internal services. This strategic move will enable us to provide top-notch service quality around the clock.

The Service Management Lead will be responsible for managing shift operations, ensuring prompt incident resolution, and fostering a culture of continuous improvement. Key responsibilities include:

  • Leading a team of operators in monitoring and responding to system incidents
  • Ensuring timely escalation and resolution of incidents, minimizing business impact and maximizing user satisfaction
  • Collaborating with other teams to resolve complex incidents and improve processes
  • Generating regular reports on team performance, incident trends, and client satisfaction metrics

This role requires an individual who can work well under pressure, have strong technical knowledge, and be able to communicate effectively with both technical and non-technical stakeholders.



  • Cyberjaya, Selangor, Malaysia GREAT EASTERN Full time

    Incident Resolution ExpertGREAT EASTERN is committed to delivering exceptional customer experience through seamless IT support. Our 24x7 IT Command Center plays a critical role in achieving this goal.The Incident Resolution Expert will be responsible for managing shift operations, ensuring prompt incident resolution, and driving continuous improvement. Key...


  • Cyberjaya, Selangor, Malaysia GREAT EASTERN Full time

    GREAT EASTERN is a leading insurer in Asia, dedicated to providing innovative solutions that meet the evolving needs of our customers. We are now seeking a highly skilled IT Operations Expert to join our team.The successful candidate will possess a deep understanding of middleware administration and a proven track record of delivering high-quality results. A...


  • Cyberjaya, Selangor, Malaysia GREAT EASTERN Full time

    24x7 IT Support Team LeadAt GREAT EASTERN, we understand the importance of providing excellent customer service. Our 24x7 IT Command Center aims to deliver seamless support for our external and internal services.The 24x7 IT Support Team Lead will play a crucial role in managing shift operations, ensuring prompt incident resolution, and driving continuous...


  • Cyberjaya, Selangor, Malaysia NTT DATA Business Solutions Full time

    We are looking for a talented Data Infrastructure Specialist to join our team in Cyberjaya, Selangor. As part of the global NTT DATA Group, our focus is on delivering cutting-edge SAP Consulting, SAP Development, Managed Cloud Services, and Application Management Services (AMS) & Technology.In this role, you will be responsible for managing Backup...


  • Cyberjaya, Selangor, Malaysia GREAT EASTERN Full time

    Great Eastern's 24x7 IT Command CenterGREAT EASTERN is a leading insurer with a legacy of trust spanning over a century. As we continue to innovate and grow, our customers remain at the heart of all that we do.We are establishing a 24x7 IT Command Center to ensure seamless support for our external and internal services. This strategic move will enable us to...


  • Cyberjaya, Selangor, Malaysia r3 Consultant Full time

    Job Overviewr3 Consultant is a leading provider of innovative cybersecurity solutions, dedicated to protecting businesses from emerging threats. We are seeking a skilled Cybersecurity Operations Specialist to join our team and help us deliver exceptional security services.The ideal candidate will have a strong background in Microsoft Security and Compliance...


  • Cyberjaya, Selangor, Malaysia Microsoft Full time

    About UsWe are Microsoft, a leader in the technology industry. We are committed to empowering every person and organization on the planet to achieve more. Our team is passionate about innovation and making a positive impact on society.Our MissionAs a Critical Environment Operations Manager, you will play a critical role in delivering high availability and...


  • Cyberjaya, Selangor, Malaysia Experian Asia Pacific Full time

    Global Process Expert (GPE) – Enterprise Billing & RevenueCompany DescriptionExperian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive...


  • Cyberjaya, Selangor, Malaysia r3 Consultant Full time

    About the Roler3 Consultant is a dynamic organization that values innovation and expertise. As an Information Security Threat Hunter, you will be responsible for monitoring and detecting security threats, providing timely resolutions, and collaborating with internal stakeholders to improve our security posture.The ideal candidate will have a strong...


  • Cyberjaya, Selangor, Malaysia Ellwood Consulting Full time

    Job DescriptionThe Client Support Officer is an administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.Key...

  • IT Solutions Expert

    5 days ago


    Cyberjaya, Selangor, Malaysia DHL Germany Full time

    We are seeking a Senior DevOps Engineer to join our global team of 6000+ IT professionals at DHL IT Services.Dedicated to continuously innovating and creating sustainable digital solutions, we connect people and keep the global economy running. Our Courier Solutions team is expanding, and no matter your level of DevOps Engineer proficiency, you can grow...


  • Cyberjaya, Selangor, Malaysia DHL Germany Full time

    DHL IT Services is looking for a Senior Project Manager to lead our digital transformation initiatives. In this role, you will be responsible for managing complex IT projects, ensuring they are delivered on time, within budget, and to the required quality standards.You will work closely with cross-functional teams to identify and mitigate risks, develop...


  • Cyberjaya, Selangor, Malaysia Microsoft Full time

    About This RoleThis is an exciting opportunity to join Microsoft as a Critical Environment Operations Manager. In this position, you will be responsible for leading a team of experts who support our online services and ensuring that our datacenters operate efficiently and reliably.Key ResponsibilitiesLeadership and Team Management: Lead a team of Mechanical,...


  • Cyberjaya, Selangor, Malaysia Ansell Full time

    Job DescriptionAnsell is seeking a highly skilled Cybersecurity Specialist to join our team in Cyberjaya. As a key member of our cybersecurity team, you will play a vital role in ensuring the security and integrity of Operational Technology (OT) within industrial environments.This role encompasses providing expert advice, securing critical OT systems, and...


  • Cyberjaya, Selangor, Malaysia GREAT EASTERN Full time

    GREAT EASTERN is a leading insurer in Asia, dedicated to providing innovative solutions that meet the evolving needs of our customers. We are now seeking a highly skilled Middleware Engineer to join our team.The successful candidate will possess a deep understanding of middleware administration and a proven track record of delivering high-quality results. A...


  • Cyberjaya, Selangor, Malaysia GREAT EASTERN Full time

    As a Middleware Engineer at GREAT EASTERN, you will be responsible for the design, development, and implementation of middleware systems that support our business applications.The ideal candidate will possess a Bachelor's degree in Information Technology or Computer Science and at least 5 years of experience in system/middleware administration. Strong...

  • IT Solutions Expert

    4 days ago


    Cyberjaya, Selangor, Malaysia DHL Germany Full time

    About DHL IT ServicesWe are a global team of 6000+ IT professionals dedicated to connecting people and keeping the economy running. Our innovative approach creates sustainable digital solutions, shaping the technology backbone of the biggest logistics company in the world.Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork...


  • Cyberjaya, Selangor, Malaysia IX Telecom Full time

    As a Resident Engineer at IX Telecom, you will be responsible for supporting the Metro-E Migration project. This involves collaborating with internal teams, vendors, and customers to ensure seamless network transitions, optimal network performance, and adherence to security and compliance standards.Key Responsibilities:Network Maintenance and...


  • Cyberjaya, Selangor, Malaysia Atos SE Full time

    We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.Together we create reliable and responsive digital foundations for the world's businesses, institutions, and communities.Main Responsibilities:Supporting banking clients' in-house automation scripts using tools like...


  • Cyberjaya, Selangor, Malaysia Ansell Full time

    Get AI-powered advice on this job and more exclusive features.At Ansell, by staying two steps ahead of workplace risk we aim to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear, to keep...