Incident Resolution Expert
4 days ago
GREAT EASTERN is a leading insurer with a rich legacy of trust. As we continue to innovate and grow, our customers remain at the heart of all that we do.
We are establishing a 24x7 IT Command Center to ensure seamless support for our external and internal services. This strategic move will enable us to provide top-notch service quality around the clock.
The Service Management Lead will be responsible for managing shift operations, ensuring prompt incident resolution, and fostering a culture of continuous improvement. Key responsibilities include:
- Leading a team of operators in monitoring and responding to system incidents
- Ensuring timely escalation and resolution of incidents, minimizing business impact and maximizing user satisfaction
- Collaborating with other teams to resolve complex incidents and improve processes
- Generating regular reports on team performance, incident trends, and client satisfaction metrics
This role requires an individual who can work well under pressure, have strong technical knowledge, and be able to communicate effectively with both technical and non-technical stakeholders.
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24x7 IT Support Team Lead
4 days ago
Cyberjaya, Selangor, Malaysia GREAT EASTERN Full timeIncident Resolution ExpertGREAT EASTERN is committed to delivering exceptional customer experience through seamless IT support. Our 24x7 IT Command Center plays a critical role in achieving this goal.The Incident Resolution Expert will be responsible for managing shift operations, ensuring prompt incident resolution, and driving continuous improvement. Key...
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IT Operations Expert
2 days ago
Cyberjaya, Selangor, Malaysia GREAT EASTERN Full timeGREAT EASTERN is a leading insurer in Asia, dedicated to providing innovative solutions that meet the evolving needs of our customers. We are now seeking a highly skilled IT Operations Expert to join our team.The successful candidate will possess a deep understanding of middleware administration and a proven track record of delivering high-quality results. A...
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Command Center Operations Manager
4 days ago
Cyberjaya, Selangor, Malaysia GREAT EASTERN Full time24x7 IT Support Team LeadAt GREAT EASTERN, we understand the importance of providing excellent customer service. Our 24x7 IT Command Center aims to deliver seamless support for our external and internal services.The 24x7 IT Support Team Lead will play a crucial role in managing shift operations, ensuring prompt incident resolution, and driving continuous...
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Storage Solutions Expert
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IT Service Management Lead
4 days ago
Cyberjaya, Selangor, Malaysia GREAT EASTERN Full timeGreat Eastern's 24x7 IT Command CenterGREAT EASTERN is a leading insurer with a legacy of trust spanning over a century. As we continue to innovate and grow, our customers remain at the heart of all that we do.We are establishing a 24x7 IT Command Center to ensure seamless support for our external and internal services. This strategic move will enable us to...
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Cybersecurity Operations Specialist
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Client Support Specialist
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Cloud Infrastructure Leader
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Cyberjaya, Selangor, Malaysia Ansell Full timeJob DescriptionAnsell is seeking a highly skilled Cybersecurity Specialist to join our team in Cyberjaya. As a key member of our cybersecurity team, you will play a vital role in ensuring the security and integrity of Operational Technology (OT) within industrial environments.This role encompasses providing expert advice, securing critical OT systems, and...
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Middleware Infrastructure Specialist
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Cyberjaya, Selangor, Malaysia GREAT EASTERN Full timeGREAT EASTERN is a leading insurer in Asia, dedicated to providing innovative solutions that meet the evolving needs of our customers. We are now seeking a highly skilled Middleware Engineer to join our team.The successful candidate will possess a deep understanding of middleware administration and a proven track record of delivering high-quality results. A...
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Application Server Engineer
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IT Solutions Expert
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Cyberjaya, Selangor, Malaysia DHL Germany Full timeAbout DHL IT ServicesWe are a global team of 6000+ IT professionals dedicated to connecting people and keeping the economy running. Our innovative approach creates sustainable digital solutions, shaping the technology backbone of the biggest logistics company in the world.Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork...
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IP Networking Expert
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Mainframe Infrastructure Specialist
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OT Infrastructure and Security Engineer
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