Manager Operations

7 months ago


Cyberjaya, Malaysia Gratitude Inc. Full time

**Role**:Operations Manager

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Operations Management Operations Supervisor operations skills BPO Operations Operations Manager Call centre Operations Operations Quality operations assistant manager banking operations Financial Operations
- **Designation : Operations Manager**

**Location: Cyberjaya**

**Shifts : 24/7 rotational shifts including night shifts**

**Key Responsibilities**:

- Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining

high level of employee and customer satisfaction
- Establishing and managing relationship with stakeholders
- Oversight of team - organizes resources, sets goals, carries out strategy from Executives

and client on a day to day basis; reporting responsibilities
- Responsible for following agreed governance model, escalation & communication plan
- To ensure team members achieve agreed standards in relation to their job assignments.
- To ensure training of new staff on the corporate policy rules to be adhered to
- To ensure that the buddy system is put in place to maintain the operation with mínimal

disruption in times of annual leave/sick leave/study leave and daily working hour schedules
- To monitor and document work schedule of staff and absences.
- Build strong partnership with the client by growing and nurturing the existing relationships

to ensure operational cohesion & effective foundation for future growth
- Taking weekly and monthly calls with clients to understand the expectations from the teams

and provided updates
- Ensure that all audit related issues are brought to a close
- Identify and drive continuous improvements and initiatives in process
- Coach & mentor Team lead so that they are able to manage their teams better
- Hiring of leads and managers, training, inductions, employee & client satisfaction scores,

performance Appraisals and attrition management
- Performance management through top Quartile, Middle and Bottom Quartile segregation

and identifying training and coaching needs.
- To ensure that all internal customer queries are followed up on a timely basis
- Collaborate with internal teams.
- To be the Key contact for all problems and queries with specific business assigned.

**Requirement**:

- Working under the pressure
- Fluency in English (Speaking, listening, writing and reading). working 100% English.
- University/Colleges required.
- English has to be advance
- Experience in managing team (up 50HC) more than 3 years

be confidence in communication
- Able to 24/7, shift time will follow client demand (No fixed shift)
- Working 5 days, 2 days off per week ( depend on the Ops schedule)



  • Cyberjaya, Malaysia Nasstar Full time

    **WE’RE RECRUITING!** As one of the UK’s fastest-growing MSPs, we’re looking for a **Customer Operations Manager** **to join us! **Location**:Cyberjaya **Salary**:Competitive Base + Benefits **Job Type**:Permanent, Full Time The Customer Operations Manager manages operational delivery teams in providing first-class managed IT services across a...


  • Cyberjaya, Malaysia Experian Full time

    Full-time Employee Status: Regular Role Type: Hybrid Department: Information Technology & Systems Schedule: Full Time **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new...


  • Cyberjaya, Malaysia Ikhasas Sdn. Bhd. Full time

    Roles & Responsibilities - Responsible to manage and monitor day-to-day for one or more car park operations. - Responsible to optimize car park resources, revenue and performance towards excellent car park management. - Ensure car park collections are being verified and reconcile according to the Company’s procedure. - Managing and supervise car park’s...

  • Operations Manager

    7 months ago


    Cyberjaya, Malaysia Gratitude Inc. Full time

    **Role**:Operations Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service Japanese language Talent Management Team Leader Team Management Communication Skills Operations Management Team Leading Japenese BPO Skills...


  • Cyberjaya, Malaysia AIA Full time

    FIND YOUR 'BETTER' AT AIA - We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us._ - We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can...

  • Operations Manager

    7 months ago


    Cyberjaya, Malaysia GRATITUDE INC. Full time

    **Description / Requirements** Role: Operations Manager Location: Cyberjaya Rotational Shifts Salary : 15-17k MYR **Responsibilities**: - Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level of employee and customer satisfaction - Establishing and managing relationship with stakeholders - Oversight of team -...


  • Cyberjaya, Malaysia ENGIE Full time

    Requisition ID: 22459- Location: CYBERJAYA SELANGOR DARUL EHSAN, MY, 63000Assistant Manager, Operation & Maintenance - Manage and administer the **Computerized Maintenance Management System (CMMS)** at diverse client locations, offering training to both new and existing users for continual improvement post-implementation. - Ensure the routine and preventive...

  • Operations Manager

    7 months ago


    Cyberjaya, Malaysia Gratitude Inc. Full time

    **Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Human Resource Management Management Performance Management Team Management Team LeadingLocation: Cyberjaya Rotational Shifts Salary : 15-17k MYR - Responsibilities: - Managing the operations seamlessly,...


  • Cyberjaya, Malaysia AGENSI PEKERJAAN GENIUS BRIO SDN. BHD. Full time

    **MANAGER, CONTROL ASSURANCE - APAC OPERATIONS** **Region: APAC Working hours (9:00AM - 6:00PM)** **What is the opportunity?** The Control Assurance will be responsible for the following: - Responsible for the **risk and control governance** from BAU activities across different business functions in Hong Kong operations. - **Reviewing and providing...


  • Cyberjaya, Malaysia Equinix Full time

    Assistant Manager, Customer Operations Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our...


  • Cyberjaya, Malaysia AIA Full time

    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...


  • Cyberjaya, Malaysia Equinix Full time

    Assistant Manager, Customer Operations **Job Summary**: Provides direct supervision to professional individual contributors and/or skilled, support individual contributors. Acts as guide to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems. **Responsibilities** **Leadership** - Provides direct...


  • Cyberjaya, Malaysia Genius Brio Sdn Bhd Full time

    **MANAGER, FUNDS NAV CALCULATIONS - APAC Operations** **Work Region: APAC Working hours (8:00AM - 5:00PM / 9:00 AM - 6:00PM)** As a **Manager, Fund Accounting**, you will **manage a Fund Accounting team** that is accountable for all controls and processes are followed in order to **maintain accurate records **for each fund and all exceptions and controls...


  • Cyberjaya, Malaysia ESI AMEA - South East Asia - Malaysia Full time

    Requisition ID: 22470- Location: CYBERJAYA SELANGOR DARUL EHSAN, MY, 63000Senior Engineer, Operation & Maintenance (Steam) **Responsibilities**: - Responsible for executing and supervising the boiler operation and maintenance (O&M) activities, its related mechanical and electrical (M&E) equipment, and associated systems, complying with the statutory and...

  • Operation Executive

    7 months ago


    Cyberjaya, Malaysia AJS Maju Services Sdn Bhd Full time

    **Responsibilities**: - Assists the Operations Manager in ensuring smooth operations of the business to maintain long-term client relationship - Assists the Operations Manager in delivering the priorities, targets, goals and objectives set out in the strategic plans. - Engages clients proactively to understand their needs and ensure timely delivery of...

  • Operation (Internship)

    6 months ago


    Cyberjaya, Malaysia WARNAKALA STUDIOS SDN BHD Full time

    Join Warnakala Studios as an Operations Intern and embark on an exciting journey into the world of daily operations. As a vital member of our team, you will play a key role in ensuring the smooth running of our studio. If you are a detail-oriented individual with a passion for logistics and collaboration, this opportunity is perfect for you. Get ready to be...


  • Cyberjaya, Malaysia WARNAKALA STUDIOS SDN BHD Full time

    **Job Summary** The Event & Operation Executive is responsible for assisting planning and execution of events. They oversee all aspects of event production, from initial concept to final cleanup. Their goal is to assist the Event Operation Manager in that each event meets the needs of its Client while also meeting the standards set by the...


  • Cyberjaya, Malaysia Tekrecruiters Full time

    **Responsibilities**: - Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level of employee and customer satisfaction - Establishing and managing relationship with stakeholders - Oversight of team - organizes resources, sets goals, carries out strategy from Executives and client on a day-to-day basis; reporting...


  • Cyberjaya, Malaysia DXN Holdings Bhd Full time

    DXN Holdings Bhd is the investment holdings and management company of DXN Group. Based in Malaysia, with worldwide operations of 79 subsidiaries across 48 countries. DXN is principally involved in the sales of health-oriented and wellness consumer products through a direct selling model. It operates a vertically integrated production facilities, right from...

  • Vp of HR Operations

    6 months ago


    Cyberjaya, Malaysia Deriv Full time

    Job Information Job Opening ID - ZR_1794_JOB Industry - Human Resources City - Cyberjaya Country - Malaysia As Vice President of HR Operations at Deriv, you’ll spearhead HR projects to enhance compensation practices and employee experience to support operational and business growth. Your approach will be instrumental in leveraging HR best practices to...