Assistant Manager, Customer Operations

1 week ago


Cyberjaya, Malaysia Equinix Full time

Assistant Manager, Customer Operations
**Job Summary**:
Provides direct supervision to professional individual contributors and/or skilled, support individual contributors. Acts as guide to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.

**Responsibilities**

**Leadership**
- Provides direct supervision to professional individual contributors and/or skilled, support individual contributors.
- Plans core duties for the team to complete.
- Ability to manage and supervise the project team

**Systems Support**
- Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
- Summarizes the findings during the troubleshooting and produces Incident Reports for the customer

**Installation**
- Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables
- Performs testing of cables before handing to customer

**Vendor Management**
- Manages, briefs, and instructs vendors for installation, testing, and labeling

**Maintenance**
- Performs preventive maintenance to IBX equipment to prevent faults from occurring

**Project Management**
- Handles multiple projects and assists in designating work to team.

**Technical Expertise**
- Extensive knowledge in network and equipment platforms, systems, and circuits

**Typical Degree & Years of Experience**
- Typically requires a minimum of 5 years of related experience with a Bachelor’s degree, or equivalent work experience.



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